Customer Service Administrative Assistant
Resume:
TERESA METRAS
Email: ********@*****************.***
Address:
City: LOWELL
State: MA
Zip: 01852
Country: USA
Phone: 978-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Educational Background:
High School Dipolma from Tewksbury Memorial High School, Tewksbury MA 1/2001 to 6/1983 (Business)
Job History / Details:
Summary
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Highlights
SAP, Epicor, Encompass 360, Quick Books 2002, Excel, Word, Outlook
Customer service-focused
Self-sufficient
Excellent communicator
Accomplishments
Repeatedly commended by superiors for excellent customer service.
Experience
October 2012 to Current
BFS Associates Stoneham, MA
Loan Processing Admin
Performed daily maintenance of the loan applicant database.
Submitted loan applications to the underwriter for verification and recommendations.
Reviewed and edited loan agreements to ensure accuracy.
Updated applicant accounts and information on a daily basis.
Reviewed Title application packages for accuracy.
September 2012 to Current
Gillette Stadium Foxborough, MA
Beer Pourer
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Maintained high standards of customer service during high-volume, fast-paced operations.
April 2010 to September 2012
Gillette Stadium Foxborough, MA
Security Officer
Control access to client facility Assist visitors with a legitimate need to gain entry to the facility Screens visitors and client employees in an efficient manner in order to expedite their admittance to the facility Cash pick up from parking facility to Bank Other responsibilities: Foot and Motor Vehicle Tours, create shift journal document and incident reports as required, as well as other miscellaneous duties as required.
December 2010 to June 2011
Assets Protection North Reading, MA
Surveillance
Monitor 120 franchise owned stores for company and employee compliance, and employee theft via closed circuit television.
Send emails or make phone calls to stores when a violation is found.
Create evidence violation packets that include clips of history video burned to a CD via request of law enforcement agencies that include local and state police and the FBI for active investigations Perform camera evaluations, help with scheduling and various other activities handed down from supervisors.
09/09 to 02/10
PetsMart Saugus, MA
Overnight Pet Care Specialist
Clean facility.
Care of pets, including, but not limited to, watering, feeding, walking and playing with them through the night.
Maintain PetsMart policy and procedure of cleanliness.
Miscellaneous tasks as requested by management in the overnight hours.
08/08 to 09/09
Apollo Security Walpole, MA
Security Officer
Control access to client facility Assist visitors with a legitimate need to gain entry to the facility Screens visitors and client employees in an efficient manner in order to expedite their admittance to the facility Other responsibilities: Relief Reception, Foot and Motor Vehicle Tours, creation of shift journal document and incident reports as required, as well as other miscellaneous duties as required.
October 2007 to August 2008
Curves - Winchester - MA Office
Customer Service /Admin
Customer service, including, directing members in use of machines.
Data entry.
Member services, including,routing calls, reception and some accounting work with accounts receivable and collections.
March 2007 to October 2007
Account Temps Burlington, MA
Accounts Recievable Clerk
Provide professional support in the Accounts Receivable field Post previous days cash receipts, depositing customer checks on a daily basis Provide offset information to customer/vendors for payment, supporting accounts payable Provide updated receivables information to controller on a weekly basis.
Customer support via email and telephone.
September 2004 to July 2006
Charrette LLC Woburn, MA
Accounts Receivable Analyst
Provide professional support services in Accounts Receivable.
Performing several different functions that included, posting cash upwards of 1 million per day, preparation of in-house cash deposits and invoice reconciliation on the SAP software system.
Month end functions included reconciliation of the general ledger, Summary Billing and other various functions.
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