Customer Service Manager

Monica Fritts

Email: ********@**************.***

Address:

City: Sterling Heights

State: MI

Zip: 48310

Country: USA

Phone: 586-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant manager with precise and rapid order processing skills, Outgoing and familiar with cash and food handling procedures. I Posses strong communication and time management skills. Flexible worker. Outgoing restaurant manager familiar with cash and food handling procedures. I posses strong communication and time management skills, I excel in a fast-paced environment looking for a position with growth opportunities.

Educational Background:

High School Dipolma from Sterling Heights High School, Sterling Heights MI 1/2001 to 6/2008 (general study)

Job History / Details:

Summary

Restaurant manager with precise and rapid order processing skills,

Outgoing and familiar with cash and food handling procedures. I Posses strong communication and time management skills.

Flexible worker. Outgoing restaurant manager familiar with cash and food handling procedures. I posses strong communication and time management skills, I excel in a fast-paced environment looking for a position with growth opportunities.

Highlights

Neat, clean and professional appearance

Able to lift up to 70 pounds

Comfortable standing for long time periods

Math and language skills

Delivers exceptional customer service

Point of Sale (POS) system operation

Commercial deep fryer and slicer operation

Carbonated beverage dispenser cleaning and maintenance

Proven leader

Reliable team worker

Good with numbers and math

Engaging personality

Fast and efficient service worker

Excellent multi-tasker

Accomplishments

Promoted to Crew Shift Leader after less than four months of employment.

Recognized by peers and management for going above and beyond normal job functions.

Efficiently served more than 100 satisfied customers during an average shift at the drive up window.

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Customer Relations:

Greeted and assisted customers.

Answered phones and responded to customer inquiries.

Process Improvement:

Documented process to train new assistants.

Recognized as one of the top ten Restaurant Managers in a 40-store chain in the west Improved on-line restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

coast region.

Experience

October 2009 to October 2012

Wendy's Sterling Heights, MI

Restuarant Manager

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Operated the drive-through window and sales register quickly and efficiently.

Promptly reported complaints to a member of the management team.

Greeted customers and provided excellent customer service.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Pleasantly and courteously interacted with customers.

Served fresh, hot food with a smile in a timely manner.

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with co-workers and management.

Built loyal clientèle through friendly interactions and consistent appreciation.

Resolved guest complaints promptly and professionally.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Served orders to customers at windows, counters and tables.

Prepared fountain drinks and ice cream items.

Education

2008 Sterling Heights High School Sterling Heights, MI

High School Diploma general study

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