Customer Service High School

Donna Montagano

Email: ********@********.***

Address:

City: Chattanooga

State: TN

Zip: 37405

Country: USA

Phone: 423-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Educational Background:

High School Dipolma from Garden City High School, Garden City MI 1/2001 to 6/1984 (General)

Job History / Details:

Summary

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Experience

December 2011 to September 2012

Marshal Mize Ford Hixson, TN

Cashier

Handled all cash from Sales, Service, Collision, Parts at the dealership. Handled credit card payments for buy here pay here customers. In charge of maintaining cash on hand for specific shifts, as well as preparing daily bank deposits. Balanced receipted and service drawers daily.

July 2008 to July 2009

Volunteer Training Center Hixson, TN

Finance Representative

Responsible for attaining student loans for all potential students enrolling in the school, as well as preparing and finalizing contracts for submission. Responsible for running background check and credit reports for all applicants. Upon student graduation, assisted in finding gainful employment for the student.

August 2007 to March 2008

Cigna Healthcare Chattanooga, TN

Claims Processor

Responsible for processing insurance claims for clients while maintaining daily quotas and extremely low error ratios.

February 2007 to April 2007

LaSalle Bank (Bank of America) Farmington Hills, MI

Teller

Executed customer transactions, including deposits, withdrawals, money orders and checks. Processed sales referrals and promoted bank services and products, resulting in branch sales. Rapidly and efficiently prepared customer and ATM cash and change orders. Balanced daily cash deposits and bank vault inventory with a zero error rate. Organized, stocked and maintained the teller window area. Continued education on current banking products and services. Processed cash withdrawals.

Adhered to Bank of America security and audit procedures. Maintained balancing record with 100 percentage rate of accuracy. Handled various accounting transactions. Examined checks for identification and endorsement.

Collected member loan payments. Processed treasury, tax and loan payments. Sold cashier's checks, traveler's checks and money orders.

Maintained confidentiality of bank records and client information. Processed exchange and foreign currency. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Directed specific questions to appropriate branch personnel.

February 2003 to May 2006

Genesis Mortgage Corporation Livonia, MI

Mortgage Loan Processor

Submitted home loan applications to various lenders for approval. Maintained a pipeline of 90 loans. Gathered necessary information from borrower for submission to lender. Responsible for clearing all underwriting conditions once loan was approved. Responsible for ordering titles and appraisals, and coordinating closing appointments. Printed and funded closed loans. Post closed funded loans.

March 1992 to February 2003

CitiMortgage Inc. Ann Arbor, MI

Mortgage Loan Processor

Processed loan for retail side, responsible for entire East Coast. Also served as a junior underwriter. Closed and funded loans. Worked in Post Closing department, reviewing loans acquired from outside lenders. Supervisor over a Post Closing team of 8 employees. Maintained daily quotas and low error ratios. A member of HUMDA team for compliance.

May 1990 to December 1991

NBD Bank N.A. (Chase Bank) Romulus, MI

Teller

Executed customer transactions, including deposits, withdrawals, money orders and checks. Processed sales referrals and promoted bank services and products, resulting in branch sales. Rapidly and efficiently prepared customer and ATM cash and change orders. Balanced daily cash deposits and bank vault inventory with a zero error rate. Organized, stocked and maintained the teller window area. Continued education on current banking products and services. Processed cash withdrawals.

Adhered to NBD's security and audit procedures. Maintained balancing record with 100 percentage rate of accuracy. Handled various accounting transactions. Examined checks for identification and endorsement.

Collected member loan payments. Processed treasury, tax and loan payments. Sold cashier's checks, traveler's checks and money orders.

Maintained confidentiality of bank records and client information. Processed exchange and foreign currency. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Directed specific questions to appropriate branch personnel.

Highlights

Cash handling expertise

Exceptional customer service

Advanced clerical knowledge

MS Office proficient

Rapid 10-key data entry

Rapid data entry skills

Consumer banking specialist

Flexible

Savvy relationship-builder

Friendly

Cheerful

Energetic

People-oriented

Approachable

Strong sense of banking ethics

Compliance, banking laws and regulations

Practiced knowledge of bank security systems

Cash dispenser operation

Currency and coin counter

Night and safe deposit procedures

Safe and vault operation

Goal-oriented

Reliable

Self-sufficient

Excellent communication skills

Positive

Education

1984 Garden City High School Garden City, MI

High School Diploma General

Contact this candidate