managerial

Pamela Sue Schmidt

Email: ********@*************.***

Address:

City: Baltimore

State: MD

Zip: 21227

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am seeking a position that will best utilize my exceptional communication skills, accomplished managerial responsibilities and powerful selling techniques. I'm people oriented, dedicated, dependable, a quick learner, self-starter and work well under pressure.

Educational Background:

High School Dipolma from Northeast Highschool, Pasadena MD 1/2001 to 6/1976 (General)

Job History / Details:

Summary

I am seeking a position that will best utilize my exceptional communication skills, accomplished managerial responsibilities and powerful selling techniques. I'm people oriented, dedicated, dependable, a quick learner, self-starter and work well under pressure.

Highlights

Reliable team worker

Delivers exceptional customer service

Neat, clean and professional appearance

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience

November 2011 to Current

Homegoods Glenburnie, MD

Customer service

Greeted customers and provided excellent customer service.

Took initiative to find extra tasks when scheduled duties were completed.

Operated sales register quickly and efficiently.

Maintained high standards of customer service during high-volume, fast-paced operations.

Happily worked many extra hours when asked by employer when they were in need.

September 2009 to February 2011

Tulkoff Food Product, Inc Baltimore, MD

Customer Service Representative

Retrieve and place orders for distributors and brokers via email from various websites.

Manage customer complaints, adjust and trace orders accordingly.

Assess orders and send confirmations.

Orders samples for customers when necessary and trace delivery trucks for time of arrival.

Data entry, currently utilizing Ross software.

4/2007 to 12/2008

Key Impact Sales Odenton, MD

Account Receivable Clerk

Reconciled commission checks and processed reports on Genweb Program.

Performed data entry and collected monies due to company.

7/2005 to 4/2007

SourceOne Sales and Marketing MD

Customer Service Representative

Placed and reconciled orders utilizing the Genweb Program.

Answered phones, managed customer complaints.

Stocked sample room with deliveries, retrieval/ sorting of incoming mail and forwarding to the appropriate coworker.

1/1999 to 4/2005

MD

Customer Service Representative

Knowledge of Windows 98 and Focus Broker version computer systems.

Assisted in merge of multiple customer service departments for RMI and Impact Sales.

Data entry for expediting orders, sales, and problem solving.

Processed rush orders and reconciled accounts.

Point of contact for customer relations with manufacturers and distributors.

12/1990 to 1/1999

RMI, Incorporated MD

Customer Service Representative

Entered orders using Becton Schantz Genisys software.

Successfully solved issues between customers, brokers and manufacturers.

Resolved late deliveries, shorted orders and rush orders.

Contacted customers for orders and add-on selling.

Processed various reports, reconciled order invoices and organized appropriately.

Education

Graduated Northeast High School Bible College Pasadena Charleston, MD ME

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