Communications

Yvonne Weingartner

Email: *********@********.***

Address: **** *** **.

City: Barnhart

State: MO

Zip: 63012

Country: USA

Phone: 636-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Yvonne M. Weingartner 314-***-****

6711 Ike Dr. barnhart, MO 63012 *********@********.***

Profile Summary

Highly accomplished Communications Specialist and Retail/Sales Manager and Trainer with extensive experience managing corporate communications and providing client service and business support in a high-profile corporate environment. Skilled in business writing, effective oral communication, project management, relationship management, and communications planning. Demonstrated ability to lead, coach, and develop effective teams, and to align employee development and productivity improvement with company objectives. Proven success at implementing measures with significant impact on employee engagement, sales performance, and customer retention.

Professional Experience

CPI CORPORATION, St. Louis, MO 2006 Present

Communications Specialist, 2007 Present

Supported a broad range of communications tasks, primarily in the areas of copywriting and business communications, for North Americas leading portrait studio operator. Assisted in the development and implementation of strategic, integrated, effective communications processes that support corporate business objectives while helping to faciliate employee engagement. Compose, edit, proofread, and/or re-format all communications in collaboration with various corporate departments, including Operations, Marketing, Training, Human Resources, Legal, and IT, to ensure consistency of protocols, processes, and messaging as well as for posting to various Communications Websites and/or distribution to field management and personnel. Facilitate communication dissemination to corporate office employees, field executives, multi-unit management teams, and store associates via corporate Intranet, division-specific location website posts, and email. Manage the process of measuring the communications program performance, including the effectiveness of all internal and external communication, brand-specific communication materials and vehicles (including websites), business communication and crisis communication. Serve as the liaison between corporate management and each division for communication projects, ensuring that projects stayed on schedule, on budget, and delivered on communication objectives. Create original, innovative articles and quarterly features, as well as corporate and field news releases. Key Accomplishment: Consistent recognition from multiple departments for the timely execution of all sensitive communications and directives to field management and personnel in a field organization of approximately 10,000 employees, coupled with the innate ability to identify problems and implement immediate solutions through effective decision making.

Remote Sales Agent, 2006 2007

Facilated the selection and sale via telephone of customers portraits taken in select Sears Portrait Studios. Created multiple specialty products from raw images taken in the portrait studios. Glamorized and presented portraits and specialty products to customers during a pre-scheduled one-hour appointment conducted on the telephone through use of the Glance Network.

Key Accomplishment: Achieved the highest sales average of all Remote Sales Agents for the duration of the program, including several sales totaling over $1,000.

gymboree, St. Louis, MO 2005 2007

Retail Location Assistant Manager

Responsible for overall operations of the South County location. Charged with meeting and exceeding sales as well as customer service score goals. Additionally responsible for onboarding, training, visual merchandising, and Loss Prevention Accountable for providing the highest level of one-on-one service to each and every customer, as well as facilitating teambuilding with associates through leadership, coaching, and motivation.

Key Accomplishment: Consistently received exceptional Secret Shopper scores and high performance review ratings, all while winning every store sponsored sales contest during my tenure

Sears Portrait Studio/CPI Corporation, St. Louis, MO 2004 2005

Retail Location Assistant Studio Manager

Responsible for all operational aspects of the portrait studio. Accountable for meeting and exceeding sales and customer service standards and goals. Additionally responsible for interviewing, hiring, onboarding, training, disciplinary actions, and inventory maintenance and controls.

Key Accomplishment: Under my sales leadership and direction, the studio achieved a $29,000 gross profit increase during the fourth (4th) quarter of the 2004 fiscal year, as well as re-establishing the failing customer base by increasing customer satisfaction scores from the 60th percentile to the 95th percentile.

Education

Coursework: Communications and Psychology at Judson College in Elgin, IL, St. Louis Community College in Saint Louis, MO, and a Microcomp Microsoft Office 2007 class at Jefferson College in Arnold, MO

Computer Skills

Operating Systems: Windows Vista/XP

Software/Applications: Microsoft Office Suite 2007/2000/1997, Internet Explorer, Adobe Acrobat, FileMaker Pro, Glance Network

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