Administrative Assistant

Katherine Frost

Email: ********@***********.***

Address:

City: Romulus

State: MI

Zip: 48174

Country: USA

Phone: 734-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent skills in working with others.

Educational Background:

High School Dipolma from Detroit College of Business, Dearborn MI 1/2001 to 5/1988 (Business Management)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent skills in working with others.

Skill Highlights

Administrative support

Meet deadline

Meets/exceeds goals

Self-starter

Attention to detail

Spreadsheet development

Administrative operations

Problem resolution

Report analyst

Microsoft Excel

Organizational Skills

Client Relations

Microsoft Office skills

Customer Service

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Earned highest marks for customer satisfaction, company-wide.

Consistently received positive feedback from clients and co-workers and created long-term relationships with customers.

Ensured that customers were satisfied with company services by doing follow-up calls.

Inner Office Communications

I work well with others and find it is important to have open communication with management and staff to create a stress free environment.

Demonstrates proficiencies in excel, email, telephone, front-desk reception, customer relations, meeting deadlines, working with management and co-workers closely while maintaining a positive attitude.

Reporting

Maintained weekly reports to provide management with updated information for inner office production

Event and Webinar Planning

Successfully coordinated meetings, training events local and out of state and special events for groups of 50 . Knowledge of the Go To Meeting/Webinar site for agent training and promoting the company and what it has to offer.

Professional Experience

September 2004 to Current

M&O Marketing Southfield, MI

Operations Coordinator

Responsible for supporting 20 marketers. Works closely with management to meet deadlines. Proficient with Microsoft excel. Excellent organizational and phone skills. Able to adapt to the changing needs of the company structure. Cross trained to be able to fill in where needed.Provides efficient customer service to clients. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Created spreadsheets to improve communications for management and reporting accuracy. Created procedure manuals for cross training. Very dedicated and loyal employee, who possesses a positive attitude and upbeat personality. Awarded Employee of the Month 3 times.

May 1987 to December 2000

RAM Communications Southfield, MI

Major Accounts Representative

Responsibilities included:

Supervised 2-6 employees. Always met deadlines and expectations of management. Collected and maintained 1200 accounts from Major Automotive Firms to Hospitals. Excelled with customer relations. Proficient with Microsoft Word and Excel. Offered the highest level of professionalism with vendors and co-workers. Awarded Employee of the Month 2 times.

Education

1988 Detroit College of Business Dearborn, MI

Associates Degree in Business Management Business Management

Coursework in Business, Marketing and Communications

Coursework in Business Administration and Organizational Development

Continuing education in Microsoft Excel through off site classes at New Horizons in Livonia, MI.

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