client support
Resume:
JANET SALBERG
Westfield, NJ *7090
908-***-**** *********@*******.***
SUMMARY
Professional with expertise in operations management, client support, and financial
analysis. Strengths include flexible team player with ability to multitask and work on
teams across organization.
FUJITSU AMERICA, INC., Edison, NJ20082012Regional Operations Manager Central Region
? Oversaw operational support for consulting practice of onshore and offshore
consultants.
? Developed and communicated policies to support company directives.
? Worked closely with the finance and accounting groups to monitor project budgets,
analyze sales forecasts and resolve revenue recognition issues.
? Reviewed contracts to ensure compliance.
? Monitored key business indicators and created action plans to improve metrics; prepared
presentations.
? Liaison between system developers and end users; developed requirements, performed UAT,
delivered training
? Led cross-departmental project teams to implement new processes and resolve operational
issues.
ORACLE CORPORATION, Redwood Shores, CA2007 2008Operations Manager Healthcare and Life Sciences Group
? Provided operational support for consulting sales and services team.
? Delivered internal customer support and managed day to day operations.
? Responsible for supporting process from deal inception to project delivery.
? Ensured compliance with contracts, policies and finance and accounting requirements.
? Resolved issues involving invoicing, AR, sales compensation and revenue transfers.
HYPERION SOLUTIONS, Stamford, Connecticut19892007Senior Operations Manager East Region Consulting Services
1 Oversaw all operational processes and provided operational support to consulting sales
managers.
2 Managed the financials and forecast process for Hyperion s largest consulting business
unit generating annual revenue in excess of 21 million dollars.
3 Worked closely with service managers, business operations, finance, accounting,
collections and field consultants to ensure smooth operation of the region and compliance
with policies.
4 Knowledgeable in accounting principles
5 Managed regional receivables by analyzing A/R portfolio and resolving client billing
issues.
6 Responsible for completion of specific reserve and deferred revenue forecast.
7 Analyzed data and provided metrics on regional profitability.
8 Project Manager for successful implementation of new forecast system which allowed for
faster and more accurate reporting.
9 Liaison to development team; Defined business requirements and system design.
10 Responsible for user acceptance testing, development of training materials, training
delivery, end user readiness and system roll-out.
Senior Client Product Manager, Product Management and Design
? Corporate advocate for client issue escalation, resolution, and communication.
? Worked with developers and product managers to provide client feedback and determine
content.
? Interfaced with clients to understand requirements; Conducted Product User Group
meetings
? Composed communications for both internal and external clients.
? Assisted Sales and Delivery teams in managing critical prospect and client situations.
? Managed the product rollout process; developed materials and conducted internal
training sessions
JANET SALBERG
Page Two
908-***-**** *********@*******.***
Resource Manager
? Managed staff of 15 consultants performing software implementations throughout U.S and
Canada.
? Responsible for all personnel related activity, scheduling of resources, recruiting and
hiring, career development, preparation of training plans, headcount management, salary
planning, budgeting and forecasting of resources and expenses and management reporting.
? Staffed client requests, ensured proper staffing ratios to meet demand, resolved client
invoice issues.
? Developed relationships with third party vendors to utilize subcontractors.
Regional Services Manager
1 Managed account relationships for clients throughout New Jersey;
2 Responsible for selling consulting and education services to attain revenue targets.
3 Supported sales team, performed business development; provided pre-sales positioning of
services.
4 Prepared project proposals and staffing requirements; analyzed revenue and delivery
costs.
5 Worked with partners and third parties to meet service delivery goals.
Program Manager, Internal Training
1 Managed special projects, training programs and conferences.
2 Responsible for identifying new training requirements and developing training programs.
3 Developed and managed annual employee training conference.
Manager, Support Services
? Managed technical consultants responsible for providing phone support to worldwide
clients.
? Responsible for maintaining high customer satisfaction levels and delivering all
aspects of support.
? Worked with clients to resolve product issues; presented at user conferences.
? Worked with developers and QA to manage resources to meet product release dates.
Senior Financial Systems Consultant
? Designed and implemented financial reporting systems and executive information systems.
? Worked with accounting, finance and IT to assess requirements and design PC based LAN
solutions.
? Managed projects to ensure timely and cost effective completion.
? Assisted sales force with product demonstrations and sales prototypes.
? Performed training, quality assurance testing and documentation review.
NEW YORK CITY DEPT. OF PARKS AND RECREATION, New York, NY19881989Assistant Director of Budgets and Fiscal Management
1 Managed staff of twenty analysts; responsible for oversight of $185 million dollar
operating budget.
2 Prepared resource allocation analyses and recommendations for cost saving measures.
CITICORP INVESTMENT BANK, New York, NY1984 1988
Manager, North American Investment Bank
? Managed Money Market trade processing unit - staff of 9 and inventory of over one
billion dollars.
? Interfaced with traders and other banks to ensure timely delivery of securities and
clearing of funds.
EDUCATION
BS, Management/International Business, New York University, Stern School of Business
Business and Public Administration Academic Scholarship
APPLICATION SKILLS
MS Office products (Word, Excel, PowerPoint), SharePoint, Hyperion, Oracle,
Salesforce.com
Speaks, understands and reads Spanish
Contact this candidate