systems analysis

Phone 647-***-**** Ashish Gupta Email ********@********.*****.**

PROFILEExtensive experience in business systems analysis, business process optimization and custom application development in the insurance domain for the client AIG HawaiiExpertise in identifying and bridging business process gaps through improved information management processesProficiency in executing all phases of the software development life cycle under traditional waterfall and agile software development models Adept in managing cross functional teams in an onsite-offshore software delivery modelEffective communicator with proven ability to elicit requirements from business usersStrong analytical skills proven in prompt resolution of high priority issues for sustained business continuity Strong knowledge of derivatives, investment portfolio management and risk management in financial institutions

AREAS OF EXPERTISE

SDLC / PMLC

Functional documentation

Technical writing

Process mapping

Custom application development

Rapid application development

Requirement elicitation

Client communication

Excel modeling

System design using UML

Team management

Executive Presentation

EDUCATION

Master of Business Administration, Schulich School of Business, York University, Canada June‘12

Specialization: Finance and Information Management Systems

Bachelor of Engineering, Manipal Institute of Technology, Manipal University, India May’07

Specialization: Computer Science EngineeringTop 15% of the class

PROFESSIONAL EXPERIENCE

Tata Steel, Jamshedpur, India May’11 - Jun’11

Client: Capital Planning Department

Business Process Analyst Analyzed the operations of the Capital Planning department and highlighted process gaps arising from data redundancy, data security, effort replication and high exposure to human errorsImproved the workflow to better utilize the existing ERP system and save 6 person days in effort every month Recommended electronic storage of critical financial data to reduce business continuity risks from data lossesFocused on low investment and minimal change solution to obtain management and end user buy in

Tata Consultancy Services, Kolkata, India Aug’07 - Aug’10

Client: AIG Hawaii, USA

Business Systems Analyst, Feb’08 - Aug’10Collaborated with business users to analyze the workflow, map business processes and identify process gapsConducted requirement gathering sessions involving multiple stakeholdersCreated functional requirement and system requirement specification documents for application development Evaluated various business application solutions on the basis of risks, impacts and benefits of implementation in consultation with the subject matter expertAnalyzed the impact of a corporate acquisition on the client’s existing information systemsReduced average customer service time by 30% and improved employee throughput by identifying and implementing a project to improve the ease of use of the client applicationProposed document archival and on-demand document generation capabilities to enhance customer service, reduce long term vendor costs, facilitate paperless transactions and improve security of critical data

Team Leader, Feb’08 - Aug’10Managed a team which continuously earned a customer satisfaction rating in excess of 95%, resulting in sustained client relationshipEnsured minimal changes to project timelines by effectively negotiating with the client on project scope changes Created test plans, drove user acceptance testing and defined the system testing environmentAchieved 100% SLA compliance through efficient resource management and intricate project planningFacilitated communication between the business and technology areas to ensure conformity of the project deliverables to the client requirements Coordinated the design, development and quality assurance teams to guarantee adherence to project timelinesConducted knowledge sharing and training sessions to strengthen the project human capital and reduce attrition effects

Senior Application Developer, Aug’08 - Aug’10Transformed functional requirement documents into design documents for application development Performed server configuration management, code repository management, code delivery and code deployment Conducted code reviews to ensure adherence to coding standards for code reusability and maintainabilityExecuted projects to align the business processes with the regulation changes in the insurance industryImplemented system interfaces connecting client systems with third party systems for driver accident history enquiry and electronic payments for improving business performance and customer serviceDesigned and implemented a reward program for AIG’s affiliate partners referring their clients to AIG; Increased referral based leads and strengthened corporate tie-ups Identified performance gaps in the processes of the internal project team and executed a project to streamline them through the implementation of an IT system

Application Developer, Aug’07 - Aug’08Developed customized software solutions to support the business processes of AIG HawaiiCreated consolidation and audit reports to enable business users to review business performanceEnsured maximum uptime of the client application through prompt resolution of critical system issuesModified technical documents and use case documents to reflect modifications made to the applicationPerformed unit, system and integration testing to guarantee conformity of the system to specified requirements Youngest module leader and the only employee to get a 5/5 rating in the first annual appraisal

ACADEMIC CONSULTING ENGAGEMENTS

Client: Oriental Foodmart, Toronto, CanadaAddressed the low profitability concerns of an ethnic retail grocery chain by identifying and resolving issues related to lack of information management processes, unclear positioning and poor understanding of the customer needs

Client: AMD Technologies, Toronto, CanadaRecommended a centralized report generation framework for AMD to eliminate process gaps that could result in up to $50 million in lost revenues per quarter and $1 million in overhead costs per year

Client: Amdocs, Toronto, CanadaDevised a global resource pool management strategy to maximize cost benefits of offshoring while mitigating the risks arising from rising salaries, high turnover rates and deteriorating quality of resources

TOOLS AND TECHNOLOGIES

JAVA / J2EE / Struts

IBM RAD 7 / WebSphere Server

Microsoft Office, Visio, Project

HTML / CSS / XML

SQL / PLSQL

Excel Modeling

JSP / JavaScript / AJAX

Oracle 9i, 10g

Visual Source Safe / TortoiseCVS

ADDITIONAL Awarded the rank of President Scout by the President of India, the highest award in Bharat Scouts and Guides, an educational movement for turning young people into responsible citizens and community membersFacilitated transition of international students into Toronto by working with the Schulich Open Arms CommitteeCase competition finalist on 3 occasions between 2010- 2011Passionate photographer with a love for travelling and avid interest in Formula1 racing

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