Customer Service Administrative Assistant
Resume:
Claudia Arase
Toronto, ON M9R 3Y8
Re: Membership and Event Administrator
Dear Sir/Madam
Please accept this as an application for the Membership and Event Administrator position. My resume is enclosed for your review and I believe that my educational background and professional background will make me an excellent candidate for this position.
As a stepping-stone of perseverance for my long-term goal, this position represents such a great opportunity in my career orientation. I will be a dynamic asset to this position which consists of challenging opportunities where I may utilize the skills developed through my past experiences and education. My studies at the undergraduate level have equipped me with many of the skills required to successfully execute this role. For example, through the specialized course selection of the Public Affairs, Law program at Carleton University, I have covered material based on socioeconomic issues, research methodology implementation, and policy analysis in regards to the law at both international and national levels. My vast skills include project management and development, research and analysis, organizational and communication skills, advance computer knowledge, conflict resolution skills, and data base entry skills. I have the ability to affectively speak, read and write English. My employment, education and volunteer experiences include project development and customer service adequacy. I have enclosed my resume detailing my background and qualifications.
Within the past couple of years, I have gained and demonstrated skills in the area of Customer Service (Call Centre and Retail) and Office Administrative Support. I have perfected my communication skills and developed a proactive approach to problem solving with proven ability in building healthy customer rapport. I have been described as someone with strong leadership skills that can easily adapt to new environments, both as an independent worker and a prominent team player. Flexibility, resourcefulness, open-mindedness, and loyalty are other qualities that I possess.
My success in the past has stemmed from my professional work ethics and strong commitment to teamwork. I respond well to challenges and continually reap the rewards of hard work and responsibility as well as being provided opportunities for advancement. I am looking forward to a personal interview with you at your earliest convenience. Thank you for your time and consideration.
Regards,
Claudia Arase
Enclosure R sum
CLAUDIA ARASE
1811-10 Willowridge Rd. Etobicoke, Ontario. M9R 3Y8
Telephone: 647-***-****/ 416-***-****. Email: *******.*****@*****.***
QUALIFICATIONS Excellent oral and written communication skillsWorks well independently and as team playerInitiative/Self-startingDemonstrated ability to understand, interpret, apply and explain, policies and proceduresExcellent Problem solving skillsStrong organizational, interpersonal skills and decision making skillsExperience with Microsoft Word, Excel, PowerPoint, Outlook and Internet
EDUCATION DETAILS
Carleton University B.A Honours. Graduated
Duration: April 2007-April 2011
Major: Law
CAREER EXPERIENCE
Ally Financial Inc
June 2012- Present
Toronto, Ontario
Commercial Lending Administrator
Principal
Accountabilities:
Provide superior customer service to external and internal clientsPrepare documents and assist with new dealer set-up via phone and emailCollect required monthly charges and documentsBecome familiar with applications that assist with the movement of funds between customers and Ally Financial
Future Shop
April 2011- April 2012
Toronto, Ontario
Customer Service Representative
Principal
Accountabilities:
Perform front end duties as per company direction including till transaction processing, till reconciliation and overall customer experience.Sell product replacement plans and warrantiesCommunicate company programs, special promotions and payment options to customers.Answer phones and respond to customer inquires using Future Shop guidelines
Carleton University Housing and Conference Services
September 2008 - April 2011
Ottawa, Ontario
Administrative Assistant
Principal
Accountabilities:
Type correspondence, reports and other documentsAssist with duties relating to student on campus and off campus housingAssisting with the growth and development of students on the floor academically and socially.Aided in the development of individuals and a community atmosphere through counseling and programming
Market Probe
May 2010 - September 2010
Toronto, Ontario
Inbound/Outbound Call Centre Agent
Principal
Accountabilities:
Conducting market research for companies such as RBC, Canada Post and moreSales for major Canadian newspapersEffectively deal with job stress, angry callers and upset customers
Paul Ferreira’s Constituency Office
May 2007 - September 2007
Toronto, Ontario
Office Assistant/ Data Entry Clerk
Principal
Accountabilities:
Preparing, gathering, maintaining and compiling research material to aid in communicating with constituents and organizations in the constituencyAnswer telephone inquiries pertaining to constituentsPreparing documentation for caseworkFiling various documents used to aid in better dealing with constituents
Consumer Contact
December 2005 - January 2007
Toronto, Ontario
Inbound Call Centre Agent
Principal
Accountabilities:
REFERENCES Available Upon Request
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