installation

SALEEM SHAH

* ***** ***, *****, *******, L*A *G9

Tel: 905-***-****

Email: ******.****.**@*****.***

PROFILE

Over 7 years of Computer IT technology experience in infrastructure working for government, bank and retail environments including POS support at head officesExperience with trouble shooting and installation of PC servers, hardware and softwareOver 5 years marketing sales and experience promoting of PC hardware and software productsHard working,multi-tasker and able to transfer knowledge

CAREER EXPERIENCE

System Administration and Support

Maintained constant liaison with all departments involving system trouble-shooting and problem-solvingInstalled new servers and configured hardware, peripherals, services, settings, directories, storage in accordance with standards and requirementsDeveloped and maintained installation and configuration procedures Implemented and maintained system security of programs, disks, user’s login, system security privileges, daily applicaton production runs including daily HR cheque printingResearched and recommended changes, and where possible automated approaches for systemDocumented and managed HR database including security and support

Operations and SupportPerformed daily system application and security monitoring, verifying the integrity of system security and key processes, reviewing log files for possible intrusion Reviewed and maintained daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes, disks and media is recycled and sent off site for storageInspected regular file archival, purged as necessary or restoration of files as needed Created, changed, and deleted user accounts per request from IT administration Investigated and resolved issues Repaired and recovered from hardware or software failuresCoordinated after-hours and week-end logins and maintenance

Computer Technical MaintenanceApplied systems patches and upgrades on a regular basis and updated softwares versionMaintained operational production runs, configuration and batch procedures.

Saleem Shah Tel: 905-***-**** Page 2/2Performed periodic performance reporting to support capacity and disk usages,ongoing performance tuning, hardware upgrades, and resource optimization as required including CPU, memory, and disksContacted computer hardware and software suppliers to procure EDP equipment, license renewals, spares including relocation of computer servers, data Storage and RAID devices, network and connectivityMaintained server room environmental and monitoring security camera equipment at head office

Point of Sale and Retail Experience

Experience communications and file transfers to head office and software updatesProvided support to stores across country automating daily sales data uploads and nightly polling including week-end maintenance of help desk ServerCo-ordinated postings of sales and accounting information on daily, weekly and monthly basisDetermined quotation and cost investigation with vendors and manufacturers.Anticipated in system change requirements and defined sales data backupsProvided computer support to marketing and inventory user’s and managers during sales and promotion periodEnsured that confidential information pertaining to the company, on-site user’s, customer or customer transaction and employee is protected at all timeMaintained adequate POS database security levels in effective mannerRecommended changes to existing processes to improve and support POS operations and activities and participated during new chain setups across provinces

CAREER HISTORY

COMPUTER TECHNICAL SUPPORT ANALYST 2000 - 2011

Neocomp Data Services (PC & Data services)

APPLICATION SUPPORT ANALYST 1998 - 2000

Saudi Industrial Development Fund (Finance & Loan)

SYSTEM ENGINEER 1997 - 1998

Canadian Imperial Bank of Commerce (Banking)

SYSTEMS ADMINISTRATOR 1989 - 1997

B.B. Bargoon’s Incorporated (Retail)

PROFESSIONAL DEVELOPMENT

Computer Professional M.I.S.Certificates ( 9 )

Digital Equipment of Canada

Bachelor of Arts Degree

Laurentian University

REFERENCES Available upon request

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