Project leader

Hubert Miao Tel.: (***)–***-**** (home)

*** ********* ***., (914)–819-3783 (Cell)

Yorktown heights, NY 10598 USA E-mail: ***********@*******.***

PROFESSIONAL EXPERIENCE

T-Systems North American, Inc., a German Telecom company.

Data Center, Information & Communication Technologies Operation Jan., 2010-present

Sr. System Admin, data center operation

Project leader in managing multi-sites DC operation, integrating outsourced services and combined them to deliver a 99% plus reliable DC operation; Successfully implemented IBM Tivoli Monitor tool for an agent-based distributed system/service monitoring, achieved web access for monitoring and real-time performance reporting.

Managing multi-site Philips Data Center (DC) operation.Managing cloud IT infrastructure to provide server, application, desktop and storage as a service.VMware system performance tuning/monitoring, backup, maintenance and VM configuration.Supporting Citrix XenApp server v4.5, 5.0, apps publication, client configuration & support.DC network infrastructure configuration, DHCP/DNS maintenance. IP phone setup.VERITAS Netbackup for NetApps files server and Windows servers.Defining and coordinating DC server maintenance schedule & patching, set task priority list.Ensuring system performance, availability, capacity and stability according to SLA.Monitoring system performance and ensuring security and policy compliance across network.Working with business to identify service needs, developing cost effective solution.Initiating performance improvements projects, suggesting upgrading plan and HW/SW vendors.Performing IT audit and network discovery, collecting data and submitting compliance reports.Managing project on DC merging/decommissioning operation.Communication on ICT operation, preparing escalating and Root Cause Analysis (RCA) reports.DC server and equipment maintenance and repairing coordination. Participating 24X7 on-call, supporting level 3 tickets and VIP service.

Philips Globe IT Infrastructure, North American, NY, USA

IS Engineer III, Windows Team Technical Leader Aug., 2001-Dec., 2009

Team player and technical leader in migration of 5 business groups into one central location with one OU in AD; Centralized IT’s AD management & improved security; Planned & implemented VMware infrastructure and saved over 500K over 3 years in IT cost; Managed global-wide Citrix farm infrastructure to deliver SaaS, enabled saving over 200K on license fee for software; Participated in a team to develop global-wide infrastructure for antivirus software management (ePO) and Windows patching (WSUS, SCCM); Established IT Helpdesk (on-call procedure, software & training); Created over 20 ITIL documentations.

Administrated 500+ mixed nodes (Win. Linux, & Tablets) with IBM Tivoli/Nagios monitoring.VMware (3.x, 4.x ESX/i )infrastructure implementation & VM configuration & supporting.Managed Citrix XenApp server v4.5, apps publication, user support. Certificates renew.ePO server infrastructure project planning & implementation, managing policy enforcement.Windows server 2003/2008R2 deployment, backup and disaster planning, security maintenance.Windows storage creation and data management (NetApps, IBM, Dell, EMC, Quantum NAS/SAN). Policy setting, encryption/decryption, share creation, performance monitoring.Supporting Microsoft Exchange Server and mail box backup.WSUS & SCCM server configuration, updating patch approval management.IIS server management, web security and system certificates management. SQL database upgrading, merging & backup. Disaster recovery operation.Domain Active Directory user/group/policy management. Reporting & managing with ADtools.Microsoft SharePoint server supporting, share creating and permission manag management.Performing IT audit & software inventory reporting. Creating ITIL doc. for procedure.Administration on business unit IT operation merging and AD structuring planning.Implementing IT Best Practices (ITIL, CoBIT), training, procedure setting & documentations.Implementing IT Helpdesk and procedure. Weekly tickets analysis and reporting.Basic Linux/UNIX maintenance, reboot, hardware supporting.Maintaining scripts and performing auto scan and automated AD administration tasks.Leading in various projects on software vendor evaluation, testing and implementation.Supporting legal cases related IT requests, provided IP patent office processing systems support.

Melard Technologies, Inc., Armonk, NY. Jan., 2000-Aug., 2001

Network System Supervisor

Leading in a team for wireless mobile device supporting; Managed customer relationship management system; Successfully lunched online store for Wireless Mobile Device and achieved commercial sale; Managed it services (server, e-mail, web, internet, DB, e-comm.) & hardware (network switches /routers, telephone, PC), achieved over 99.5% reliable operation.

Oversee IT operation for 120+ nodes mixed network system.Administrated of Microsoft Exchange Server & Proxy Server.Supporting ERP for wireless mobile devices production line.Supporting CRM SIEBEL e-Service for wireless mobile devices service.SQL Server administration and DB maintenance & backup.Administrated Lucent office phone system. Supported Polycom video/teleconference system.Configured and troubleshooting Cisco router and switches.Installed, configured and administrated Wireless LAN.

AccuHealth Inc., Yonkers, NY. Jan., 1998 – Jan., 2000

Network System Manager

Managed multiple sites IT operation; Planned and moved company office and data center 2 times; Organized & instructed 8 training classes for employee over 2 years; Successfully planned and upgraded network to fiber-optic network.

Preparing IT budget, cost control and assets reporting.Managed mixed network system with 5 sites/locations and 150+ users.Symantec Norton Antivirus software supporting.Planed & implemented IT operation meager on new acquisitions & office moving/consolidation.Supported special customized print server and printers.Designed fiber-optic cable network, configured Cisco router and 3Com 3300 switches. Supported & troubleshooting of Microsoft Exchange Server, Proxy and print server.

EDUCATION

Bachelor of Computer Science

Beijing University, Beijing, CHINA

Network System Administration & Microsoft Certified System Engineer (MCSE)

Champlain College, St-Lambert, Quebec, Canada.

ITIL Practitioner Change Management

HP ITIL Documentation Training

PERSONAL INFORMATION

Language: English, basic French and Chinese.Reference: available upon request.

Hubert_Miao_2012_IFM_mtl.doc

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