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YOSEF BARSHAI #**** – *** Finch Ave. West, North York, Ontario M2R 3W1

Home: (416) 630 – 5924 Cell: (416) 272 – 7850 *****@*********.**

CERTIFICATES:

A+, MCSE on Windows Server 2003, MCSA in Security and Messaging.

SUMMARY OF SKILLS:

- Excellent problem solving and technical troubleshooting skills.

- Proven ability to communicate technical information to both technical and non-technical peers and customers while putting a high emphasis on customer satisfaction.

- Motivated, results oriented, adaptable and highly committed to providing excellent service to both internal and external customers.

- Excellent ability to multi-task, prioritize and work under pressure in a deadline driven environment.

- Extensive experience with systems management disciplines and operation tools for automation, monitoring and scheduling.

- Familiarity with ITIL Foundations.

- Punctual, professional, responsible, hardworking and a fast learner.

- Team player who adapts to new client environments quickly and works effectively both independently or as a member of a project team.

TECHNICAL SKILLS:

Operating Systems: UNIX, Linux, Windows Server 2008, 2003, Windows 7, Windows Vista, XP, Wintel.

Virtualization Technologies: VMWare, MS Virtual Server and Virtual Machine.

Networking Services: Active Directory, File & Print, DNS, DHCP and WINS, RRAS, ISA 2004, Windows Update Server (WSUS), TCP/IP, Cisco routers and switches, NetBEUI, Ethernet & Wireless LAN, WAN, VPN, IPSec, PPTP, Remote Installation Services (RIS), Group Policies.

Messaging: MS Exchange Server 2003 and 2007.

Computer Hardware Knowledge: Assembling, upgrading, maintaining, troubleshooting and fixing desktop PCs, laptops, servers.

Applications: MS Office, VeriSoft and Single Sign On, Sales Force, FileZilla, War Daemon, Antivirus, backup & restore. Security maintenance and OS patches by software updates, service packs and hot fixes.

Telephone Systems: Extensive knowledge of telephone and TV equipment, telecommunication lines and cables including single lines, coaxial and fiber optics, Nortel systems and PBX.

Security and Access Control Systems: DSC and Europlex alarm systems, Keyscan, Kantech and Lenel Access Control Systems, Finger Print and 3D Face Readers, Desfire, IClass and MiFARE Smart Cards, Proximity Cards.

WORK EXPERIENCE:

L1 / BIOSCRYPT Enterprise Access Control 2007 – Present

Level 2 Technical Support Technician / TechnologistDesign and support of the installations of Physical and Logical Access Controls using Biometric Readers (Finger Print and 3D Face).Diagnose, document and resolve customer issues in a professional and timely manner ensuring minimum disruption to the customer.Manage incidents to ensure their timely completion within agreed upon service levels and document their resolution for future reference.Perform technical troubleshooting using a variety of tools and techniques for anticipating, recognizing, resolving and preventing technical (hardware, software, network and operational) problems.Build strong relationships with customers and colleagues across team boundaries resulting in faster problem resolution.Participate in testing and deployment of hardware and software upgrades and patching on a regular basis.Educate and train both internal and external customers on application functionality and usage.Periodically perform testing of upcoming product releases for quality assurance.

LIFE BREEZE Corporation 2006 - 2007

Network AdministratorDesigned, installed, troubleshot and administered wide and local area networks for Super Rate hotel.Set up, configured and managed Windows XP and 2003 Server in both physical and virtualized (VMWare) environments including Active Directory setup and maintenance with file sharing, replications, trusts, system policies and security procedures.Implemented appropriate security policies for the company network.Performed system backups on internal network servers; implemented and maintained the backup procedures. Resolved communication issues for telephone and computer networks.

BELL TECHNICAL SOLUTIONS Toronto, Ontario 1998 – 2006

Telephone TechnicianInstalled, maintained, troubleshot and administered the use of local area networks (LANs),

Wide area networks (WANs), mainframe networks and computer workstations.Installed, removed, maintained and repaired telephone lines including DSL lines, telecommunication equipment and telephone networks.Determined the nature, cause and location of service trouble and repair the problem.

DUAL-TECH SECURITY Toronto, Ontario 1996 – 1998

Electronic TechnicianDesigned, installed and programmed burglar alarms, access control and CCTV systems.Installed, maintained and repaired household and business electronic equipment.

BEZEK – MAIN ISRAELI TELECOMMUNICATIONS COMPANY 1990 –1996

Network system administratorDesigned, installed, and supported an organization’s LAN, WAN, network segment.Maintained network hardware and software, analyzed problems, and monitored the network to ensure availability to system users.

EDUCATION:

2006 – 2007 Canadian Business College, Toronto, Ontario

Network Engineering Diploma

1979 – 1984 University of Telecommunications, St. Petersburg, Russia

Bachelor’s degree in Telecommunications Engineering

LANGUAGES: English, French, Hebrew, Russian

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