Account Coordination
Resume:
Sharnita Scott
Email: aboqkf@r.postjobfree.com
Address:
City: Hamden
State: CT
Zip: 06514
Country: USA
Phone: 203-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Hardworking and committed employee with excellent problem solving and customer focus skills.
Educational Background:
High School Dipolma from Southern Connecticut State University, New Haven CT 1/2001 to 5/2011 (Social Work)
High School Dipolma from Manchester Community College, New Haven CT 1/2001 to 10/2012
Job History / Details:
Career Focus
Hardworking and committed employee with excellent problem solving and customer focus skills.
Summary of Skills
Excellent problem solver
Team player with positive attitude
Customer service
Personal and professional integrity
Understands insurance benefits
Web-based reporting tools
Microsoft Word, Excel, PowerPoint
Presentation skills
Professional Experience
October 2010 to July 2012
UnitedHealthcare Hartford, CT
Account Coordination Analyst
Responsibility to execute renewals to their completion, while ensuring call, claim, card in hand and benefit ready (CCCB) by the effective date.
Effectively manage employer group issues from inception to completion while identifying core issues and root causes, escalations and business partnering if necessary.
Responsible for customer communication, follow up, and documentation within web base tracking applications of issues and resolutions.
November 2005 to October 2010
UnitedHealthcare Hartford, CT
CDH File Load Analyst
Load FSA eligibility files for system updates of members contributions and/or status changes.
Assisted Account Managers with conversion of customer files to achieve receipt of 85 percentage of files through FTP transmission.
Identified through report production, researched and corrected file errors.
Performed quality assurance for business analysts as they conducted customer implementation and renewals.
Provided research to ensure timely resolution of issues.
File setup review with internal and external contacts.
June 2004 to November 2005
UnitedHealthcare Hartford, CT
New Business Development Specialist
Use knowledge of style and content to initial and final format documents for insertion into the proposal presentation.
Created files needed to burn e-proposals through a web based program.
Obtained and research for accuracy required information for inclusion into request for proposals (RFP).
Coordinated all information between Brokers, Business Managers and Underwriters for RFP's.
Education
Southern Connecticut State University New Haven, CT
Social Work
Bachelor of Social Work Candidate
Manchester Community College Manchester, CT
Associate of Science Paralegal
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