Quality Assurance Project Management

BONNIE TICEFELT

Email: ********@*********.***

Address:

City: Philadelphia

State: PA

Zip: 19152

Country: USA

Phone: 215-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Extensive experience in Employee Benefits and Business Financial Record Keeping.

Educational Background:

High School Dipolma from Orleans Technical Institute, Philadelphia PA 1/2001 to 9/1983 (Data Processing)

High School Dipolma from Towers Perrin Institute, Philadelphia PA 1/2001 to 10/2012

Job History / Details:

Professional Profile

Experienced Business Analyst professional with strong leadership and relationship-building skills.

Extensive experience in Employee Benefits and Business Financial Record Keeping.

Qualifications

Excel in 401(k) RecordKeeping

Proficiency in Business Financial Records

Strong verbal communication

Team liaison

Relevant Experience

Computer Proficiency

Used Microsoft Excel and SQL to develop custom reporting and requested data queries

Project Management

Worked directly with the Business Unit, Programming Unit and Quality Assurance to ensure work is of the highest quality and peer reviewed for accuracy and presentation

Project Development

Collaborated with Business Unit in the development of Programming specifications based on their written request

Provide written programming specifications to the Programming Unit

Interacted with team of Programmers in the development of customized features of the Plan and customized reporting

Tested changes in adherence with the Business Unit request

Documentation

Documented modification

Creative Problem Solving:

Resolved system issues by interpreting programming specifications and developing program modifications.

Maintain and enhance existing program codes that are complex or critical

Experience

April 2004 to March 2008

EDS/ExcellerateHRO Cherry Hill, NJ

Business Analyst

* Provide written programming specifications to the Programming Unit for Customized features of the Plan * Provide Business Practice Unit with fully automated Health Benefits/Life Benefits for both new and existing Clients in accordance with current Plan Documents * Foster and maintain good client relationships * Follow and ensure adherence to ExcellerateHRO written quality standards and procedures to ensure audit compliance Conducted analysis to address errors which led to positive Client Satisfaction.

March 1988 to April 2004

Towers Perrin Philadelphia, Pa

Programmer/Analyst

Team Leader for a group of 6 application programmers responsible for designing, building, and maintaining custom COBOL II programs within the Defined Contribution Administration Services unit. This position interacts frequently with benefit analysts, and acts as the liaison between the client delivery team and programmers. Managed multiple projects simultaneously and shifting workloads in a fast paced environment. Dedicated to implementing software to meet client's business objectives, on time and error free.

MAJOR RESPONSIBILITIES INCLUDE:

* High Level of Defined Contribution/401(k) business knowledge and key resource for analyzing high Impact problems, for multiple clients. * Strong Project Management skills, managing project work for 6 programmers * Develop new account programs, implement, and ensure compliance with IRS regulations pertaining to 401(k) retirement plans.

November 1983 to March 1988

CIGNA Philadelphia, Pa

Benefits Analyst/Programmer

Technical Benefits Analyst and programmer responsible for coordinating the development, testing and implementation of custom 401(k) recordkeeping Systems for our clients. Consult with the client to refine functional requirements and translate functional requirements into technical specifications. Fund accounting methods included cash, share and units.

January 1976 to August 1978

Thomas Knox Associates Huntingdon Valley, Pa

Bookeeper

Education

1983 Orleans Technical Institute PHILADELPHIA, Pa

Associate of Applied Science Data Processing

Coursework includes: Programming

Towers Perrin Institute Philadelphia, Pa

Relevant coursework: Project Management,Coaching and Mentoring Supervisory Skills Course, Technical Writing

Affiliations

2001 CEBS Defined Contribution (Certified Employee Benefit Specialist)

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