quality customer service
Resume:
Ingris Batista
Email: ********@*****-*******.***
Address:
City: New York
State: NY
Zip: 10002
Country: USA
Phone: 347-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Bilingual Spanish, English, Professional focused on providing excellent quality customer service. Very outgoing, outspoken and familiar with cash handling procedures. Possesses strong communication and time management skills.
Educational Background:
High School Dipolma from LaGuardia Community College, Long Island City NY 1/2001 to 6/2006 (Theater and Communication Option Arts)
Job History / Details:
Summary
Bilingual Spanish, English, Professional focused on providing excellent quality customer service. Very outgoing and familiar with cash handling procedures. Possesses strong communication and time management skills.
Highlights
Fast and efficient service worker
Excellent multi-tasker
Fluent in Spanish
Engaging personality
Good with numbers and math
Comfortable standing for long time periods
Able to lift 80 pounds
Neat, clean and professional appearance
Proven leader
Excellent customer service skills
Exceptional data Entry
Work great in teams as well as individually
Efficiency in Microsoft Office, XP, Vista and Mac OS.
Efficient in Genesis Linguatronics and Infogenesis cash register system.
Accomplishments
Recognized by peers and management for going above and beyond normal job functions. Often known for implementing systems and procedures to maximize productivity and efficiency in the work area.
Experience
February 2012 to Current
Flik Universal/Compass Group New York, NY
Cafée Attendant/Cashier/Catering Waitress
Open and close the cafeteria as well as the cash register.
Greet and attend customers as they enter or walk through.
Assist customers with questions, requests and concerns in the store or by telephone.
In charge of store inventory and ordering missing merchandise.
Receive and organize incoming orders.
Stock shelves and organize displays of items in the store.
Clean and straighten the cash-register and every other area and surface.
Train new hires.
May 2010 to Current
Segue Search New York, NY
Waitress
Arrange and decorate rooms for various types of private events according to the specifications of the clients.
Greet and welcome guests and customers to our events.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Attend to all questions and or customer request.
Bar-tend for simple drinks, wine and champagne.
Serve as a waitress. Take orders. Serve dishes and drinks. Clean up the tables and the rooms throughout event and at the end of the event.
Stock service areas with supplies such as coffee, food, tableware, and linens.
October 2007 to January 2012
Epic Staffing/ Ross Hospitality New York, NY
Hostess/Catering Waitress
Arrange and decorate rooms for various types of private events according to the specifications of the clients.
Greet and welcome guests and customers to our events.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Attend to all questions and or customer request.
Bar-tend for simple drinks, wine and champagne.
Serve as a waitress. Take orders. Serve dishes and drinks.
Clean up the tables and the rooms throughout event and at the end of the event.
Stock service areas with supplies such as coffee, food, tableware, and linens.
July 2010 to January 2012
The Glazier Group New York, NY
Waitress/Hostess/Coat Check
Arrange and decorate rooms for various types of private events according to the specifications of the clients.
Greet and welcome guests and customers to our events.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Attend to all questions and or customer request.
Bar-tend for simple drinks, wine and champagne.
Serve as a waitress. Take orders. Serve dishes and drinks.
Clean up the tables and the rooms throughout event and at the end of the event.
Stock service areas with supplies such as coffee, food, tableware, and linens.
August 2006 to October 2009
DM Services New York, NY
Website Moderator
Oversaw all site and user activities.
Went through all users' ads and erased any inappropriate or private information before approving it or posting it to the site.
Fallowed up with user emails and "flag reports" to assure user safety and professional site appearance.
Answered emails and provided customer service.
May 2008 to October 2009
The Genard Group New York, NY
Data Entry/Admin Clerk/Front Desk
Provided customer service and patient information for patients, visitors over the phone and visiting the hospital.
Performed front desk duties, such as handing visiting passes, provide visiting hours and clinics information.
Assisted guests/patients with transportation and complaint inquiries.
Greeted and served as hostess and guide for all visitors/guests.
Completed light Data entry, Faxing and Filing.
Verified credentials for new hires; Worked with File Pro.
03/07 to 08/07
Verified Person Broadway, NY
Verification Specialist
Called applicant's employers and verified previous /current employment for third companies.
Verified previous /current education information and degrees Online data search and filing Data entry, Faxing and Filing Completed adverse and pre-adverse action letters.
3/06 to 04/07
LaGuardia Community College Long Island City, NY
Tutor/College Assistant
Planned and taught ESL activities and lessons Worked with computerized program called Genesis Linguatronics Assisted students with pronunciations, grammar and homework Provided customer service; Provided one on one tutoring for students.
Education
June 2006 LaGuardia Community College Long Island City, NY
Associates Theater and Communication Option Arts
Completed two years of class and obtained an Associates in Arts Degree. Majored in Theater as a Communication option.
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