Manager

Karina Bertoncin

Email: ********@*********.***

Address:

City: Silver Spring

State: MD

Zip: 20910

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Manager with over ten years of customer service management, five years of progressive experience in property management. Strong financial experience including monthly operating statements and budgets, part of a management team that has met or exceeded budget to meet net operating income targets for the last five years . Extensive knowledge of how to develop a budget, bookkeeper/accounting, Fair Housing Policies, maintenance and resident relations. Ability to produce high quality work and meet deadlines in a fast paced, high volume environment successfully. Reliable, responsible, dedicated, solid organizational and time management skills. Strong financial experience including monthly operating statements and budgets. Expert in producing results within a limited budget and successfully managing staff at three different properties simultaneously has earned achievement awards and several property based awards. Award-winning Highest Average Scoring Maintenance inspection for East Meadow in 2011, Best Net Operating Income for The Manor VA in 2011, Best Economic Occupancy for Virginia Village in 2010, Best Net Operating Income for Virginia Village in 2009, Best Net Operating Income for East Meadow in 2009. Also Management Rookie of the Year in 2008 and Home Properties Leenhouts Award (Best employee of the year) in 2010.

Educational Background:

High School Dipolma from Strayer University, Alexandria VA 1/2001 to 3/2012 (Currently pursuing MBA Management)

High School Dipolma from Strayer University, Alexandria VA 1/2001 to 10/2012

Job History / Details:

Executive Summary

Experienced Manager with over ten years of customer service management, five years of progressive experience in property management. Strong financial experience including monthly operating statements and budgets, part of a management team that has met or exceeded budget to meet net operating income targets for the last five years . Extensive knowledge of how to develop a budget, bookkeeper/accounting, Fair Housing Policies, maintenance and resident relations. Ability to produce high quality work and meet deadlines in a fast paced, high volume environment successfully. Reliable, responsible, dedicated, solid organizational and time management skills. Strong financial experience including monthly operating statements and budgets.

Expert in producing results within a limited budget and successfully managing staff at three different properties simultaneously has earned achievement awards and several property based awards.

Award-winning Highest Average Scoring Maintenance inspection for East Meadow in 2011, Best Net Operating Income for The Manor VA in 2011, Best Economic Occupancy for Virginia Village in 2010, Best Net Operating Income for Virginia Village in 2009, Best Net Operating Income for East Meadow in 2009. Also Management Rookie of the Year in 2008 and Home Properties Leenhouts Award (Best employee of the year) in 2010.

Core Qualifications

Proficient in MRI

Proficient in Operation Technology Software

Proficient with Microsoft Office Products

Strong Team Leadership, mentor and coach

Highly analytical with strong problem solving abilities

Consistently meet goals

Experienced Budget Development

Organized and able to meet assigned deadlines

Results oriented, ability to handle multiple tasks and changing priorities

Innate ability to resolve team conflicts and handling different personalities

Fluent in Portuguese and Spanish

Professional Experience

May 2012 to Current

Home Properties Woodway at Trinity Centre 548 Apartments Centreville, VA

Property Manager

Smoothly transitioned newly acquired property and team into Home Properties culture

Develop, plan and implement the budget to include the charting the overall financial performance of the property

Responsible for hiring, developing and motivating staff

Responsible for tracking and submitting deferred maintenance items for approval

Responsible for creating and keeping up with operating budget

Helped set up upgrade strategy for turnover units

Responsible for coding and approval of bills

Oversee day to day operational responsibilities of the property, including financial, marketing, customer service and staff management responsibilities

Oversee customer service, resident relations, maintenance department practices, vendor relations, marketing and leasing

Compile and evaluate data to strategically project and develop successful market strategies to achieve and exceed budgeted occupancy

Enforce established property and company policies and procedures

Plan, schedule, and coordinate general maintenance work, capital projects, remodeling and construction projects

Responsible for selecting, negotiating and evaluating vendor contracts

Managed team of ten professionals.

August 2010 to May 2012

Home PropertiesThe Manor, East Meadow & Somerset Park 608 Apartments Combined Fairfax & Leesburg, VA

Property Manager

Assumed Regional Property Manager's role while she was on vacation.

Effectively trained 4 newly hired Property Managers in RPM's portfolio.

Assumed responsibilities for colleagues that were going on vacation to ensure that their communities would continue to run smoothly.

Developed the budget, marketing strategy and business plans for each property.

Managed Total Operating Revenue on a daily basis Exceeded occupancy targets by driving an aggressive sales effort.

Exceeded resident retention targets through consistently delivering outstanding, timely customer service and developing new retention initiatives.

Submitted bills weekly according to company policies and deadlines.

Ensured monthly reports required by corporate office were accurate and delivered on time.

Managed delinquency at a rate of 2 percentage or less.

Responsible for hiring, developing and motivating staff

Helped set up upgrade strategy.

Reduced and controlled expenses by selecting, negotiating and evaluating vendor contracts

Managed team of twelve professionals. Wrote and conducted performance appraisals for them.

August 2009 to August 2010

Home Properties - Virginia Village 344 Apartments Alexandria, VA

Property Manager

Executed upgrades effectively in order to increase market rent of apartments, which in turn changed demographics of residents as well as property classification.

Effectively negotiated with residents

Responsible for hiring, developing and motivating staff

Responsible for auditing and approving invoices

Managed Total Operating Revenue on a daily basis Exceeded occupancy targets by driving an aggressive sales effort.

Exceeded resident retention targets through consistently delivering outstanding, timely customer service and developing new retention initiatives.

Supervised day to day operational responsibilities of the properties, including financial, marketing, customer service and staff management responsibilities

Oversaw customer service, resident relations, maintenance department practices, vendor relations, marketing and leasing

Reduced and controlled expenses by selecting, negotiating and evaluating vendor contracts

Managed team of eight professionals. Wrote and conducted performance appraisals for them.

September 2008 to August 2009

Home Properties - East Meadow 150 Apartments Fairfax, VA

Property Manager

Develop, plan and implement the budget to include charting the overall financial performance of the property

Responsible for hiring, developing and motivating staff

Responsible for auditing and approving invoices

Oversaw day to day operational responsibilities of the properties, including financial, marketing, customer service and staff management responsibilities

Wrote and conducted performance appraisals for a staff of four team members.

October 2007 to December 2008

Home Properties - Virginia Village 344 Apartments Alexandria, VA

Assistant Property Manager

Collected over 60,000 in bad debt revenue within one year bringing delinquency from $70,000 to $2,000

Increased our renewal rate to 60-70 percentage, an improvement of over 10 percentage from the time the portfolio was taken over

Directly responsible for auditing accounts, conducting home inspections and approving request for in-house transfers

Directly responsible for handling all resident issues that merits a manager's attention

Responsible for handling all external and internal inquiries - Maintenance requests, resident concerns, and overall community oversight

Responsible for receiving and monitoring clients' notice to vacate notifications.

Responsible for issuing 21/30 notifications and checking for compliance thereafter

Was part of a management team that has met or exceeded budget to meet net operating income targets for the past four quarters

Helped property manager in completing community capital improvement projects and contracted servicing

Assisted property manager with hiring and training of new team members.

Implement a new system to fix the pest control problem at the property reducing the turn over expenses and increasing the renewal rate.

March 2007 to October 2007

Rock Creek Springs Apartments 244 Apartments Silver Spring, MD

Assistant Property Manager

Responsible for handling all external and internal inquiries - Maintenance requests, resident concerns, and overall community oversight

Responsible for receiving and monitoring clients' notice to vacate notifications

Responsible for handling all accounts receivables and delinquency

Helped property manager in completing projects

Created the monthly community newsletter

Responsible for planning and executing monthly resident events

Helped leasing team with goal setting.

January 1998 to January 2004

Runner Gym Sao Paulo, SP Brazil

General Manager

Responsible for hiring, developing and motivating staff Responsible for auditing and approving invoices Enforced established policies and procedures Assisted in budget preparation and decisions regarding equipment upgrades.

Oversaw gym memberships and ensured that accounts were up to date and current.

Planned, scheduled, and coordinate general maintenance work, capital projects, remodeling and construction projects.

Education

1998 University Of State of Maringa Parana - Brazil,

Bachelor of Physical Education

Strayer University Alexandria, VA

MBA Management

Currently pursuing.

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