Customer Service Representative

Latanya Hudson

Email: ********@*************.***

Address:

City: Chicago

State: IL

Zip: 60647

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with Ability to establish rapport with clients. Motivated customer service representative with over 3 years retail experience in a past-paced environment.Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Wyalusing Academy, Wisconsin Rapids WI 1/2001 to 6/1995 (VOCATIONAL/ACADEMICS)

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with Ability to establish rapport with clients. Motivated customer service representative with over 3 years retail experience in a past-paced environment.Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Core Strengths

Strong organizational skills

Creative problem solver

Developed listening skills

Excellent communication skills

Fast learner with a wide range of practical skills

Enthusiastic developer of good relations with clients

Proficient with handling large sums of money

Responsible for inventory control

Telephone inquiries

Customer service oriented

10-key

Strong organizational skills

Conflict resolution

Developed listening skills

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Training

Cash management

General store maintenance

Familiar with local/state health laws

Skilled in product shipping

Experience with logging cash movement

Customer service oriented

Convincing sales strategies

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all restFinancial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all restProduct Promotion

Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

May 2008 to April 2011

DHS Chicago, IL

Personal Assistant

caring for clients personal and home needs including shopping, cooking,various cleaning duties

Implemented new processes and systems for improving customer service satisfaction. Organized weekly sales reports for the sales department to track product success.Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.

February 2006 to August 2009

939 Club Chicago, IL

Security /Bouncer

FILE REPORTS, REPORT ALL INCIDENTS,MONITORING ALL DOORWAY ENTRY WAYS AND EMERGENCY EXITS, GUARDING POSTS, ASSITING CLIENTS IN AND OUT OF BUILDING BY CHECKING IDS CARDS AND SIGNING THEM IN /OUT FOOT PATROL

Educational Background

2005 Wyalusing Academy DuChien,, Wis

GED VOCATIONAL/ACADEMICS

HERE I WORKED ON ALL STUDIES BUSSINESS,FOOD SERVICE, CHILD CARE, HOME EC,MAINT TECH,HOME AIDE CARE,BASIC EDUCATION.

Keywords

HS diploma, insurance, customer service, insurance software, Microsoft Office Suite, computer savvy, deductibles.

GED, call center environment, customer service, phone skills, outbound calls, customer requests, internet, counseling, product knowledge, telecommunications, market research. Also i'm certified in unarmed security 20 hrs w/ perc card registration.

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