manager

Michael Neville

Email: ********@**************.***

Address:

City: Elyria

State: OH

Zip: 44035

Country: USA

Phone: 440-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Assistant store manager with 6 years of managerial experience. Strong strategic-planning and people-management skills.

Educational Background:

High School Dipolma from Oberlin High School, Oberlin OH 1/2001 to 5/1998 (General)

Job History / Details:

Career Overview

Assistant store manager with 6 years of managerial experience. Strong strategic-planning and people-management skills.

Core Strengths

Ability to handle fast-paced environment

Ability to maintain supplies

Able to follow instructions and established procedures

Food safety certified

Employee scheduling

Listening skills

MS Windows proficient

Skilled in call center operations

Call center supervisor experience

Troubleshooting skills

Proficient with Microsoft Office Suite

Avaya Software knowledge

High customer service standards

Exceptional communication skills

Accomplishments

Staffing

Worked directly with Human Resources to streamline hiring and onboarding process.

Leadership

Served as key contributing member to Leadership team.

Trained new employees

Promoted to Call Center Supervisor in 1 year.

Work Experience

May 2011 to Current

Taco Bell Sandusky, Oh

Assistant Manager

Trained Team members on proper use of equipment, food handling, and portion sizing.

Successfully managed the activities of team members in multiple locations.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

January 2007 to July 2010

TeleTech Amherst, oh

Supervisor

Met all customer call guidelines including service levels, handle time and productivity.

Effectively communicated with team members to maintain clearly defined expectations.

Fostered an environment which encouraged continual process improvements.

Effectively managed a high-volume of inbound and outbound customer calls.

Defused volatile customer situations calmly and courteously.

July 2009 to May 2011

Best Buy Elyria, OH

Computer Sales

Recommended and helped customers select merchandise based on their needs.

Greeted customers in a timely fashion, while quickly determining their needs.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Trained new employees by providing knowledge of specific store tasks and policies.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Educational Background

1998 Oberlin High School Oberlin, Oh

High School Deploma General

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