Customer Service High School

Heather Tamimi

Email: ********@**********.***

Address:

City: Mountain View

State: CA

Zip: 94043

Country: USA

Phone: 650-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

An organized, detailed-oriented, professional with experience in providing comprehensive administrative support to customers and vendors, executive leaders and entire organization. Highly effective at providing superior customer service in any business situation, with particular emphasis in a diverse client base and delivering results . Confident public speaker and delegator with exceptional verbal and written communication skills. Plus the ability to meet multiple deadlines working either independently or as a team member.

Educational Background:

High School Dipolma from Los Altos High School, Los Altos CA 1/2001 to 6/1994 (Record keeping)

Job History / Details:

Career Overview

An organized, detailed-oriented, professional with experience in providing comprehensive administrative support to customers and vendors, executive leaders and entire organization. Highly effective at providing superior customer service in any business situation, with particular emphasis in a diverse client base and delivering results . Confident public speaker and delegator with exceptional verbal and written communication skills. Plus the ability to meet multiple deadlines working either independently or as a team member.

Skill Highlights

Administrative support

Problem resolution

Meets/exceeds goals

Schedule management

Project planning

Quality assurance

Core Accomplishments

Customer Service:

with superior service from beginning to end I have gained the respect, trust and confidence of my clients and key executives.

Professional Experience

July 2012 to Current

Apple Inc. Cupertino, CA

Facilities Coordinator

Created, received, and directed maintenance work orders to the appropriate vendors and representatives.

Liaison between apple representatives and vendors for all maintenance work orders request from start to completion.

Received, answered, and directed mail correspondence to the appropriate parties with up to a volume of 400 emails a day.

Answered multi line phones and directed to appropriate parties.

Received and completed name plate request.

Dispatch and coordinated with technicians and vendors to provide superior service for all emergencies and concerns of all Apple employees and representatives for all campuses.

10/9/2012 12:00:00 AM

Domestic Engineer Mountain View, Ca

Stay Home Mom

Solely responsible for two young kids and their daily needs.

March 2008 to July 2012

Vortex Industries Santa Clara, CA

Administrative Executive

Manages all receivables working from the aged AR report that are past due for all clients.

Responsible for processing all accounts placed in small claims, including pre-liens, liens, stop notices, wage garnishments, and once collected processed release waivers.

Accountable for month-end closing process and procedures including but not limited to credits, invoicing, billing and distribution to clients, and receiving purchase orders.

Dispatch 14 technicians daily

Drafted proposals, and bids for prospective clients and jobs, and worked with over 200 vendors to obtain the best price quote possible tailored to the clients budget.

Managed monthly expense reports

Liaison between customers and vendors for all materials needed for projects from start to finish.

Interacts with customers and vendors to provide excellent customer service.

Ordered and maintained office supplies and inventory.

January 2002 to March 2008

Collection Bureau of America Hayward, CA

Collections/Account Representative

Maintained monthly collection quota of over eighty thousand dollars in collections per month.

Managed and prioritized telephone collections accounts for our companies large clients with a daily workload of up 350 accounts.

Aided with maintaining and providing top collection results out of 18 Collection agencies nationwide for AT&T, our company's largest client.

Proficient in all aspects of collecting on small, medium to large balance accounts both consumer and business debts.

Skillful in maintaining our clients relationships with their business to business as well as consumer accounts at delinquency stage for clients such as, Stanford Medical, AT&T, Comcast, Time Warner, 25 municipalities within California, and DS Waters of North America.

Prepared legal accounts for suit prior to being sent to an attorney.

Developed and implemented process improvements, to and for management team resulting in overall increase in productivity.

Evaluated and processed all major credit card payments and Auto Pay by phone to post to the customers trust account within our Cubs database.

Solely responsible to provide all asset searched and skip tracing for pre-suit legal accounts.

Liaison between original credit grantors and the customers to establish mutually beneficial solutions to balance discrepancies.

assisted with nonstandard client services as necessary.

Followed and enforced FDCPA regulations

Enforced FTC regulations

Aug. 1994 to Sept 1997

Collection Bureau of America CBMV Mountain View, CA

Office Administrator

Assisted with answering 23 incoming lines and transferring to the 13 independent collectors.

Responsible for all daily filing, faxing, and coping.

Trained in all aspect of collections.

Education

1994 Los Altos High School Los Altos, CA

High School Diploma Record keeping

Contact this candidate