Manager Customer Service
Resume:
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OBJECTIVE
I am a highly motivated Team Leader & Player with genuine enthusiasm and drive. I would like to find a fun and exciting company to begin a new and rewarding career with.
I am a multi-unit Management Leader with a Passion for success and the desire to be on a winning team. I have been able to develop, train and retain top notch teams that take great pride in their performance and productivity.
I have successfully been able to transform several business units into high performing Departments and Districts driving Huge increased sales performance, record profits, positive market share growth and significantly reducing shrink and cost of controllable' s increasing a larger cash flow.
I strongly believe in Team Leadership. I work hard to develop teams that are ethical, moral and proud.
My desire is to work hard for a company that have the same values and goals and that will be willing to allow me the opportunity to grow and advance my career.
WORK EXPERIENCE
Training District Manager
October 1996 - October 2009
Movie Gallery Inc.-Hollywood Video
Retail
1996-1998 Store Manager- Lockhart .
1998-2000 Area Manager 2000-2005
District Manager 2001-2009
2005-2009-Training District Manager
(Total time with same company 15 years)
Maintained all aspects of each dept. 14-22 locations Increasing Productivity and performance, Financials, Shrink, Inventory Labor, Maintaining company objectives and standards, Enforcing procedures policies and operations, Training and Development. Quality assurance auditing, Ordering, Stock Balancing, Problem solving, Hiring, Training etc. To set my teams apart I was actively involved in Marketing and Local Neighborhood marketing with multiple programs in place in each community set up and management by my team and myself on a regular basis. Embraced business opportunities with in individual markets and grew my portion of the business through the foundations of genuine customer service and human kindness. A big part of my position was to be a motivator, builder, and challenger to make people stirve to meet their maximum potential in all areas to include top performing sales goals.
Training District Manager-Supervised and trained other District Managers In addition to the above.
I have had other work history dated back past 15 years available upon request.
CERTIFICATION
Management of Financial resources
1 2006
Management of Personal Resources
3 2007
SKILLS
Strong Leader & Team Player Expert
Complex Problem solver and Critical Thinker Expert
Social Perceptiveness and Service Oriented Skills Expert
12+ Years of Multi-Unit Leadership 22+ Retail Management Expert
Profient in Word, Excel, Microsoft, Type 50 WPM Expert
Proven Track Record of performances'. Expert
CAREER HIGHLIGHTS
Consistently Performed in the TOP 3rd of the Company in Productivity, Performance, Shrink and Controllable' s.
several awards for Shrink Reduction and Overall District Performance.
2008- Ranked Number #1 in the company on team performance and most effective Neighborhood Marketing for the year.
Rewards for community involvement-City council, Elementary Schools, Chamber members, Private and Corporate business recognition.
REFERENCES
Chris Olsen
Previous Regional Director of Operations SW Region #8100 Movie Gallery Inc.
Direct Supervisor from 10/01/1996-04/2009 13 years 6 months
Professional
Nancy Morgan
Dept. Director and Area Manager Movie Gallery Inc. Hollywood Video
*****@*****.***
Professional
Laqua Powell
District Manager Movie Gallery Inc.
Professional
Horace Price
Regional Director MGA/HW/GC Movie Gallery Inc.
Professional
Barbara Wood
Retail Store Director
Professional
More references available as requested.
Thank you for your consideration
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