Maintenance Customer Service

Arden J Sablan

760-***-**** ● *********@*****.*** ● 1756 Pepper Dr. ● El Cajon, CA 92021

Logistics Assistant ● Asset Manager ● Electronics Technician ● Receptionist / Administrative Clerk

Summary of Qualifications

Five years’ experience of increasing responsibility involving administration and logistics, maintenance

operations management, and supervision of personnel from six to over forty. Eight years of training and

maintenance experience with various communication electronics. Provided leadership and guidance to

more than forty electronics technicians. Currently hold an active Secret Security Clearance.

Areas of Experience

Personnel Management and Administration Laminate Repair and Soldering

Communication Systems Maintenance Computer Maintenance and Repair

Logistics and Planning Component Level Repair Electronics

Maintenance and Supply Operations Component Removal and Replacement

Electronics Installation / Maintenance / Automation / Automatic Test Equipment

Repair Tactical Radio Operations / Maintenance

ISO/OSHA Compliance Cryptographic Equipment experience

Shipping and Receiving Telecommunications and Warehouse

Experience

Quality Control and Assurance

Fiber Optic Installation and Repair Special Operations Forces experience

Wiring Diagrams, Schematics, Power Administrative Duties

Supplies, Antenna Systems Preventative Maintenance

Troubleshooting and Technical Support

Achievements & Awards

● Saved Department of Defense $130,879.00

Navy and Marine Corps Achievement Medal

“Presented for Initiative, perseverance, and total dedication to duty, resulting in increased

organizational performance and a cost avoidance of $130,879 in secondary-reparable items... “

● Demonstrated Meritable Leadership through Excellent Performance and Example

Awarded a United States Marine Corps Certificate of Commendation

“Presented for Outstanding motivation and superior performance…”

Awarded a Good Conduct Medal

“Presented for distinguished service through exemplary and professional conduct…”

● Managed 40+ Technicians, Trained Six Technicians, Supervised Maintenance Section

Coordinated and supervised regular daily, weekly, and annual training activities creating a more

productive and cohesive team. Instructed team members in proper equipment utilization and managerial

skills, thereby increasing their technical and administrative proficiency and assisting in the eventual

turnover of all duties to them. Supervised a communications section, its coordination of equipment

repair evacuation, parts requisition to reduce the amount of deficient equipment to zero in three different

quarters within a single fiscal year, reducing asset delivery time by over 50% for the first quarter.

● Brought Equipment Accountability from nearly non-existent to above 90%

Created the electronic and physical databases for two Marine Corps Battalions. Managed the databases

through daily accountability of over 1500 pieces of various communications equipment valued at over

$10,000,000 to establish an overview for equipment distribution. Facilitated the direct acquisition and

internal transfer of various communications equipment between six Marine Corps companies, shipping

& receiving, and outside vendors.

Employment History

Oct. 2011 – May 2012

Science Applications International Corporation*

Oct. 2010 – Oct. 2011

K2 Solutions, Inc.*

Dec. 2009 – Oct. 2010

L-3 Communications*

MARSOC, 1st Marine Special Operations Battalion Camp Pendleton, California

*= Same Location, Different Contract Owner

Communications Asset Manager / Logistics Assistant

● Maintained an equipment and personnel management position at a single location under 3

Government contract turnovers, by request of Marine Corps management personnel.

● Managed and directed requisition of materials, supplies, tools, equipment, and replacement parts to

reduce the amount of deficient equipment to zero in three different quarters within a single fiscal year.

● Functioned as staff adviser on asset management to the maintenance managers. Worked as supervisor

to the maintenance section in conjunction with the coordination of equipment evacuation for repair with

other maintenance activities.

● Provided subject matter expertise during the installation and execution of communication systems.

Feb. 2004 – Feb. 2009

United States Marine Corps

Marine Logistics Group, Combat Logistics Battalion, Camp Pendleton, California

Maintenance Supervisor / Electronics Technician / Cryptographic Technician / Sergeant

● Communicated daily with supervisors, peers, and subordinates to direct services and evaluate

accomplishments in efforts to maximize productivity.

● Monitored and reviewed employees’ work levels and overall performance of technical abilities and

professional capabilities.

● Processed various reports from material purchases, part requisitions, and personnel accountability to

minimize the length of the maintenance cycle.

● Performed regular maintenance of various communication systems to include cryptographic

equipment, circuit card assemblies, radio communications systems, and computer equipment.

● Supervised activities of an increasing number of personnel from 3 to 40+ members.

● Diagnosed malfunctions in communication systems and performed micro-miniature component repair

on circuit card assemblies utilizing schematics, assembly diagrams, technical manuals, signature-

analysis, and soldering/de-soldering ability.

● Performed maintenance operations including the induction, diagnosis, repair, and modification to

communications equipment resulting in an electronic communication systems readiness of 98% across

the Battalion.

Hyatt Regency Hotel, Front Counter Receptionist (1999-2000)

● Worked as Customer Service Representative to greet and receive guests, answer telephones, handle

cash transactions, and communicate with other departments daily.

Education & Certifications

MiraCosta College, Oceanside, CA (2009)

University of Maryland University College, Okinawa, JP (2007)

Marine Corps Communication Electronics School, Twentynine Palms, CA (2005)

Washington State University, Pullman, WA (2002)

CompTia Security+ (2011)

Module Test Repair/Gold Disk Development Course (2008)

Module Test Repair Program Course (2008)

Micro-Miniature Electronic Circuit/ Automated Test Equipment Course (2005)

Radio Fundamentals Course (2004)

Ground Radio Intermediate Repair Course (2004)

Electronics Basic Course (2004)

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