Customer Service Management

Warren Saxon

** ********* *****

Springboro, OH *5066

******.*****@*****.***

Job Related Summary:

. 14+ years of experience in Oracle Database Administration.

. US Citizen

. Excellent communication and interpersonal skills.

Summary:

. An Information Technology Specialist with demonstrated experience and

possessing the ability to deliver significant value through structured

processes, staffing and technology.

. Experienced in supporting product development organizations through

build, QA and production cycles.

. Experienced Application and System Database Administrator

. A leader known for the ability to collaborate in win-win solutions and

gain buy-in at all levels of the organization.

. Proven track record completing tasks on time, effective leadership with

excellent decision making based upon unquestioned integrity and strong

personal ethics.

Core Competencies:

. Database Management.

. Application Management.

. Project Management.

. Server Management.

. Customer Service Support.

. Resolution Management.

. Defense Contractor, USAF.

. Personal Computing.

Professional Experience:

Job Search while Attending Sinclair Community College August

2011 - Present

Hewlett Packard August 2003 - July

2011

Oracle Database Administrator

. Responsible for day-to-day database support of Oracle 9i, 10g and SQL

Server, processes and procedures for Proctor and Gamble (P&G) systems.

. Resolved ticket requests assigned to the Oracle DBMS team.

. Application/database installations, migrations and patching/upgrades.

. Performed tasks utilizing the following skills: monitoring and tuning,

SQL and PL/SQL application support and optimization, backup and

recovery, troubleshooting, space management and capacity planning,

importing/exporting data, resolving database errors and failures and

resource utilization.

. Participated in disaster recovery scenarios.

. Managed the P&G change process for both IAMS and Clairol applications.

. Refresh Test and Development instances as required.

. Developed and led the Oracle 9i to 10G Release 2 migration project for

P&G Global customers.

Procter and Gamble September

1999 - July 2003

Oracle Database Administration

. Responsible for the Application DBA management of both the IAMS and

Clairol Oracle 9i application databases on Windows and AIX systems.

. Provided day to day application and system database administration of

both the IAMS Shop Floor and Clairol databases.

. Resolved ticket requests assigned to the Oracle DBMS team.

. Application/database installations, migrations and patching/upgrades.

. Performed tasks utilizing the following skills: monitoring and tuning,

SQL and PL/SQL application support and optimization, backup and

recovery, troubleshooting, space management and capacity planning,

importing/exporting data, resolving database errors and failures and

resource utilization.

. Managed the P&G change process for both IAMS and Clairol applications.

. Responsible for Iams application Data modeling.

. Provided application release documentation and scripts for review and

implementation.

The IAMS Company March 1999 -

August 1999

Senior Database Administrator

. Responsible for the management of all IAMS Shop Floor application

databases.

. Responsibilities were identical to the Proctor and Gamble position.

Additional Experience:

The E. W. Scripps Company

Database Administrator

Computer Science Corporation

Database Administrator, Computer Resources Administrator, Helpdesk

Specialist

Education:

. Wright State University, 80 Hours.

Training:

. ITIL Foundation Feb 2013

. Oracle 11g PL/SQL Jan 2013

. Oracle 11g Training - Database Administration I & II Dec

2012

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