Kenneth L. Ings III
Decatur, Georgia 30032
************@*****.***
TECHNICAL SKILLS
Programming Languages: C, C++, HTML, PL/SQL, CGI script, Java, COBOL, ASP.
Net, VB .Net, ADO.Net C# .Net Perl, CGI, PHP, Assembly,
TPF BAL, XML, JQuery, Hibernate, MVC
. Created web pages using HTML, PHP, ASP.Net,
CSS, Flash
. JavaScript, frames, mapping, iframes, tables
and layering
. Developed POS application using Cobol
. Built interactive forms in C, C++, Java, ASP,
VB.Net
. Used win forms for various applications
. Developed ASP applications that linked to a
database
Database: Oracle, MySQL, MS Access, MS SQL Server 2005 - 2012
. Administered an Oracle 9i Database
. Built and linked interactive java forms to
MySQL and Oracle databases
Operating Systems: Linux, Unix, Windows XP, Windows Vista, Windows
7, TPF, Server 2003, Server 2008
. Installed UNIX, Windows 2000 and Windows XP
Applications: MS Office 2003, MS Office 2007, MS Office 2010 MS Visio,
MS Project Management, Apache Server, Rational Rose,
Fireworks, Visio, Quick Books, Versa Check, Publisher,
Planet Press, Dreamweaver, Mail Manager, ACT, Eclipse,
Visual Studios 2005, Visual Studios 2008, Visual Studios
2010
. Set up a web server with Linux and Apache
Sever Operations Imaged Servers, Performed Backups, Tested
functionality and server output, ran scripts and queries,
installed
software and patches, replaced malfunction hardware
Others: Web Hosting, Technical Writing, Networking, UML
EDUCATION
* Bachelor of Science Degree in Computer Information Systems
June 2003 DeVry University Decatur, GA
* Masters of Information Systems Management Program
December 2012 Keller Graduate School of Management Decatur, GA
Honors
National honor society of Leadership and Success
PROJECTS
Created a POS system in Cobol; Created a Web Portal for people to login and
post assignments for a college using ASP.net; Designed an information
system for tracking customer information that had a front-end of Java and a
back-end of MySQL; Designed a reservations system using VB.net, Ado.net
that wrote, read, deleted and manipulated data in a SQL database; Worked on
designing a web community assisted with the creation and integration of the
database using Java, JQuery and Hibernate; Installed SQL applications on
cluster, domain terminal citrix and virtual servers; Migrated a Fox Pro
database to SQL Sever.
EXPERIENCE
Sage, December 2007 - July 2011 Lawrenceville, GA
Customer Support Analyst
* Provided software support by phone and remote access
* Installed software on servers and workstations
* Repaired and deployed SQL server 2005 and 2008
* Repaired SQL server installation issues
* Integrated ACT with MS Office 2003, 2007 and 2010
* Installed software on Terminal servers, Ctrix servers, Cluster
servers, Domain Servers, Web servers, SQL servers, and
virtual environments
* Supported web based applications
* Installed and troubleshot Act Mobile Live on Blackberry, Symbian,
Windows and Android phones
* Installed act link for Palm and Pocket pc on Palms, windows phones
and other handheld devices
* Assisted customers with the creation of queries
* Repaired internal database issues
Technology used: Windows-based systems, Act software, SQL server, MS
Office 2003, Scopus Database, Go to Assist
Staffmark, September 2007 - November 2007 (contract) Marietta, GA
Software Engineer
* Coded in assembly
* TPF BAL
* Wrote programs that manipulated data on large TPF databases
Technology used: TPF database, ZTPF OS
Fiserv Inc., September 2006 - September 2007 Norcross, GA
Image Analyst
* Set up Queries to run on bank databases
* Ran daily processing reports
* Verified production for image department on daily and monthly basis
* Updated, ran queries and repaired databases
* Created database reports and forms
* Ran audit logs on Titan server for response times
* Documented new procedures
* Used ticket tracking system to track the progress of requests
* Assisted in the NOC
Technology used: Windows-based systems, Access, SQL, MS Excel, Titan
Server, Rimage systems, DHL Libra,
Terabyte Servers, Outlook 2003
Dove Mailing, Inc., January 2006 - July 2006 Atlanta, GA
Computer Operator
* Prepared Documents and images to be printed
* Upgraded, troubleshot and repaired computers
* Debugged data to be processed
* Performed data merges and extractions
* Assisted in assessing department software and hardware needs
* Created documentation for daily operations of IT department
* Troubleshot networking issues
* Troubleshot phone system
Technology used: Windows-based systems, Coffey Cup, Mail Manager,
Planet Press, Line tracer, Unix based server,
Windows-based server, outlook 2003
Axiom Group, March 2005 - January 2006 Atlanta, GA
Contractor
* Created backups for banks
* Verified banking information
* Created database reports and forms
* Created Excel reports from Access Databases
* Configured computers - Installed Hardware and Software
* Built and imaged Servers
* Troubleshot PCs, Laptops, and servers
* Installed file systems for various organizations
Technology used: Access, SQL, Excel, Titan Server, Rimage systems,
DHL Libra, Terabyte Servers, Ghosting software
Metro Technology Center, Inc., July 2004 - December 2004 Stone Mountain, GA
Operations Manager/ Tech Manager/ Web Developer
* Oversaw all operations of the company
* Represented MTC to other corporations
* Created cash flow statements
* Interviewed, hired, trained and supervised technicians
* Designed Web Banners, Flyers and Advertisement
* Designed Web sites
* Repaired Printers
* System Administer for company web site
* Designed SQL database
* Field technician
Technology used: Web sphere, Ecommerce software, Publisher,
Fireworks, MS Visio, MS Project Management,
MS Visual Studio.NET, Visual Basics .Net, ASP. Net, SQL, Unix web
server
Alpha & Omega Complete Maintenance Services Inc., October 2003 - November
2004 Atlanta, GA
Applications Developer/ System Administrator/ Office Manager
* Oversaw all IT desktop operations: Desktop backup and recovery,
repaired, upgraded and configured computer devices
* Used MS Visio to design layouts for different Projects
* Developed Java forms that linked to a MySQL database
* Handled customer service issues
* Maintained customer database
* Created estimates and invoices
* Managed accounts receivable, accounts payable and payroll accounts
Technology used: MySQL, QuickBooks, Dreamweaver, Java, MS Project
Management, MS Visio, Windows-based systems