Customer Service Manager

DAVID ECHEVARRIA

**** ** ****’S PL BKLYN, NY, ***13 CELL: 347-***-**** **********@***.***

OBJECTIVE: Seeking a position which would enable me to use my talent and skills in which would

provide excellent opportunities for career advancement and personal growth.

SKILLS

Excellent Customer Service, Leadership Ability, Excellent Interpersonal Skills

Proficient in MS Word, Excel, Access, and Outlook; 45 WPM

Knowledgeable of Medical Terminology; CPR Certified: Completed August 2012

EXPERIENCE

Crate & Barrel, New York, NY 10/07 current

Lead Stock Associate

Operate & maintain all stockroom equipment and keep equipment in good working order.

Support the sales staff as needed or as directed by the stockroom manager or store manager

and process all incoming and outgoing packages in a timely manner.

Assist in preparing the stockroom for inventory and perform assigned inventory duties;

Process transfers on a timely basis and assist with customer pick up orders.

Responsible for confirmation and accuracy of orders that are processed and ready to ship.

Virtual Office Partners Brooklyn, NY 07/04 08/07

Customer Service Specialist

Answer incoming calls on multiple lines in the order that it was received.

Perform clerical duties such as typing and recording patient information; highly skilled in

operating multi line telephone in timely and professional manner.

Correspond, manage calendar, and coordinate meetings for clients.

Make decisions quickly and effectively and execute those decisions with confidence.

Complete forms for sale orders, provide order status/ tracking information for accounts that

require us to place orders, either in our system or their backend

Capital Pharmacy New York, NY, 11/03 10/04

Drug Clerk

Accepted prescriptions for filling, gathering and processing necessary information.

Restocked storage areas, replenishing items on shelves.

Performed clerical tasks, such as filing, compiling and maintaining prescription records, or

composing letters

Verified, packaged and shipped prescription drug orders in a timely manner and in the order it

was received.

EDUCATION

ASA College of Excellence, New York, NY 09/11 Present

AOS Degree in Computer Programming in Progress Expected Date of Completion:

12/13

References Upon Request

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