Manager Sales
Resume:
Larry Underwood
*** ***** *** • Bremen, GA • ****0
CELL 770-***-**** • E-MAIL **************@*********.***
PROFILE Highly motivated professional with a B.S. degree in HVAC engineering and broad
experience in the areas of Sales, Service Management, Strategic Marketing, Building
Automation Systems, and HVAC system design.
Leadership/Management MS Office Proficiency Air Flow Dynamics/Duct Design
SKILLS
Marketing Strategy Adobe CS Illustrator NATE/EPA
EXPERIENCE General Manager/Operations Manager Jan 2013-Feb 2013
Assured Comfort Heating and Air Services
• Performed SWOT analysis of current employees and processes.
• Refined sales process to increase average sale and closing efficiency.
• Trained service manager.
• Began technician training program in order to eliminate waste from callbacks.
• Responsible for hiring and firing.
Sales & Service Manager May 2008-Jan 2013
Addison Smith Mechanical Contractor, Inc.
• Managed Residential and Light Commercial Operations.
• Built the Residential department from conception to full operation.
• Developed Sales and Marketing Strategies - Ad Creation and Design (Adobe Illustrator).
• Performed sales and consulting to clients and performed in -house sales training for staff.
• Developed and implemented policies and procedures; call handling, warranty return claims,
leads and sales tracking, parts inventory.
• Reviewed and assisted in scheduling, parts ordering, along with vendor relations.
• Reviewed field paperwork and confirmed that time was applied correctly when necessary.
• Visited job sites and customers, as required, to exceed customer expectations.
• Resolved customer issues and complaints to ensure customer satisfaction.
• Consistently met and exceeded sales/service contract goals by developing teams of motivated
sales agents and technicians.
Controls Specialist Nov 2006-May 2008
Broadwater Controls, Inc.
• HVAC Controls and Automation installation, programming, graph ic design, commissioning.
Controls/Service Technician Jan 2006 – Nov 2006
Addison Smith Mechanical Contractor, Inc.
• Performed maintenance and repair of HVAC Systems and Controls.
Dell Field Service Technician Jan 2005 – Jan 2006
NCR-First Level Technologies
• Customer Relations. Field Diagnosis and Repair of desktop and laptops.
EDUCATION B.S. HVAC Engineering
Ferris State University, Big Rapids, MI
Cumalative GPA 3.69.
Expected completion 2013
Academic Achievement of Excellence 2008,2009,2010,2011
A.A.S. HVAC Technology
West Georgia Technical College, Waco, GA
Graduated 2008
A.A.S. Information Systems
West Georgia Technical College, Waco, GA
Graduated 2001
REFERENCES
Tim Brewer
President
Addison Smith Mechanical Contractor
Rick Nix
Territory Manager
Trane-Ingersoll Rand
Dianne Pope
Executive Director
GA State F&I Commission
Mike Smith
Service Manager
Johnson Controls Inc.
Cell: 423-***-****
105 Dylan Way • Bremen, GA 30113 • 123456 • CELL 770-***-**** • E-MAIL **************@*********.***
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