Technician Engineer

Curriculum Vitae

Eric Alfred Gunning

E-Mail: ***********@*******.***

Phone: 305-***-****

PERSONAL INFORMATION:

Id Number: 8-464-49

Civil Status: Relationship

Nationality: Panamanian

Age: 40 Years

Born City: Panama

Country: Panama

OBJETIVES:

Develop my skill in a Corporation that provides high tech solution for the customers and

to grow with the enterprise.

EDUCATION

Elementary School:

Dr. Belisario Porras School 1978-1984

Primary Degree

High School:

Justo Arosemena Institute 1984-1990

Science Bachelor

College:

Universidad Tecnologica de Panama 1993-1997

Electronic Technical Engineer

Other Studies

INTEC 1990-1992

Computer Operation Technician

Computer Program Technician

All Computers 1991-1992

System and Network Design Technician

Computer Repairs Technician

(UTP) Electric Engineer Department 1996

C++ Language Programming

HTML Programming Language

INAFORP

Digital Circuits Design Studies 1996

SENACYT

CCNA Cisco Network Academy 2001

CompTIA 2007

A+ Certification

MICROSOFT

Microsoft Vista Certified 2008

MICROSOFT 2011

MCP Certified

COMPTIA 2012

SERVER + Certified

UNIVERSIDAD AMERICANA 2012

Computer Science with emphasis in Business

Bachelor Degree

Actually on 2nd year

INADEH

Fiber Optic Installation and Maintenance 2012

SQL with Oracle Data Base 2012

PL-SQL with Oracle Data Base 2012

Fieldwork Experience

(October/92-October/93)

I have worked in Formas y Sistemas S.A. company.

I was in charge of the Computer Technician department.

And my duties were:

Computer & Printers Repairs and Maintenance.

Computer Network Installation and Maintenance.

Computer Programs Installation and Maintenance.

(August/97 – February/98)

I have worked in the company German Consulting Group S.A.

As Specialist in Hardware and Software

And my duties were:

- Install VOIP equipment’s and guarantee the perfect behavior of the control and

management software.

-Keep customer updated with the latest version of firmware, and do continues research

to provide the best quality of service to our customers.

(February/98 – May/98)

I have worked in the Panama Canal Commission

In the Training Center Division on the Micro-Computer Lab. Section

And my duties were:

- Provide software training in Windows, MS- Office Applications in Spanish and

English language to employees of different divisions.

- Provide support and consultant service to employees of many divisions.

(May/98 – December/2000)

I have dedicated this period to offer training services, technical support and consultant

services to many local companies such as:

Electrisa S.A., Bogotá Bank, Multiservicios Boyd S.A., Ventas Directas de Panamá

S.A., Lux de Panamá S.A., Multiplastic S.A., Impresora Jach S.A.

(December/2000 – February /2003)

I have worked in FUNDAMUJER (Woman Promotion Foundation) as Computer

Specialist Instructor.

And my duties were:

- Provide software training in Windows, MS-Office Applications, and Internet

Explorer.

- Provide support and consultant service to employees.

(August /2003 – August / 2012)

I start work at Dell Panama as a Tech Support Representative Technician for Latin

America and the Caribbean.

Then I get promoted in 2006 as a Gold Tech Support Specialist for Latin America and

the Caribbean.

And my duties were:

Provide support in hardware and software issues using knowledge and tools available,

also providing seamless support and best effort support.

Hardware supported: portables, desktops, workstations, printers, networking devices.

Software supported: Windows XP, Vista, 7 y Linux Ubuntu.

Also I’m a VTF (Virtual Training Force) certified trainer for Dell. Dell certification

Additional Experience

I have experience working with the following computer languages:

C++, VISUAL BASIC, JAVA, HTML.

I have expert level proficiency in Microsoft Office Suite (Word, Excel, Power Point)

And experience in the following Operating systems:

UNIX, WINDOWS, LINUX.

And the usage of Data Bases:

ACCESS, ORACLE AND MY SQL.

LANGUAGES

Spanish

English

Japanese

REFERENCIES

RAYMOND HARARI

Tel: 263-8411

LIC. MARTHA DE YCAZA

Tel: 220-1897

RICHARD ARAUZ

Cel: 670-66679

Contact this candidate