Customer Service Representative

SteveRamar

**** ***** **** ****** ****

Tempe, AZ. 85282

H: 480-***-****

******.*******@****.***

Posted: 2/26/2012

Statistical Information:

US-Authorized to work in the US

Preferred:

Full-Time

Salary: 35to50

Will Relocate

Location:

AZ

Experience: 10 Years

Status: Employee

Available: 3/15/12

Desired Occupation: customer servicePROFESSIONAL EXPERIENCE

Teletech Tempe, AZ December 2011-Present

Job Title: Customer Service Representative

Address phone and e-mail inquiries regarding the Bureau of Clinician Recruitment &

Service Health Professional Shortage programs.

WageWorks Tempe, AZ November 2010- July 2011

Job Title:

Seasonal Claims Processor (Feb 2011Jul 2011)

Focus of assignment changed to processing claims for Flexible Spending Accounts; provided

occasional phone support to Customer Service in event of unexpected call volumes.

Job Title:

Seasonal Customer Service Representative (Nov 2010-Feb 2011)

Researched & resolved issues for participants in pre-tax benefit Flexible Spending

Account plans Healthcare, Dependent Care, HRA & Commuter benefit plans; assisted COBRA

participants by researching payments, ensuring payments are posted to accounts promptly

and researching insurance company update requests to minimize lapses in healthcare

coverage.

Coventry Health Care Scottsdale, AZ July 2007-July 2010

Job Title: Technical Claims Specialist

Utilizing knowledge of program policies & procedures, I resolved health insurance claims

which had been rejected by auto-adjudication software system, while meeting or exceeding

quality and production goals.

McKesson Health Specialty Services Solutions Center - Scottsdale, AZ August 2005July

2007

Job Title: Solutions Partner

Provided phone-based customer service to several patient assistance programs

FACS West Service Center - Tempe, AZ October 2004August 2005

Job Title: Credit & Internet Services Representative

Researched & resolved concerns and issues for Macy s and Bloomingdale s card holders.

Also provided technical support to shoppers who encountered difficulties shopping on or

registering gift lists on Macys.com, Bloomingdales.com, or their associated bridal

registries.

Additional Experience

American ExpressMerchant Services Representative - Phoenix, AZ May 2004August 2004

MCI TelecomInbound Sales & Customer Service Representative - Phoenix, AZ July 2003 - May

2004

EDUCATION

Bachelors of Arts with honors University of Massachusetts Amherst, MA 1991

scan : customer service, claim process, data, administrative support, clerical

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