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Ben Judy
User experience designer and Web site creator
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Benjamin L. Judy
User Experience Designer
Contact
phone: 940-***-****
email: mailto:***@*******.******
@benjudy.com
Objective
I love to design usable, elegant and meaningful interactive experiences.
Professional Experience User Experience Lead
AMERICAN AIRLINES FORT WORTH, TEXAS OCT. 2011 * PRESENT
Designed information architecture and interactive prototype deliverables for Agile projects to enhance AA.com which has daily averages of 1.6 million visitors and $35 million in revenue.
Coordinated the efforts of visual designers, front-end technologists, business stakeholders, and other project team members to design and develop user-focused solutions for new AA.com projects.
Served as usability and user experience project lead for a major internal initiative to build and implement a new architecture for aa.com utilizing modern responsive web design techniques, HTML5, and CSS3 for a flexible, device-independent user interface.
Conducted user research to develop a complete understanding of AA.com customer goals and contexts.
Designed end-to-end customer experience maps, mental models, and other research-driven representations of customer insight.
Designed engaging user experiences for web, smart phone, tablet, airport kiosk, airport display, and emerging consumer technology platforms.
Under long-term contract with Apex Systems (not a direct hire position.)
User Experience Designer for Software Applications
SABRE AIRLINE SOLUTIONS SOUTHLAKE, TEXAS MAR. 2010 * SEP. 2011
Provided end-to-end user experience research and design services to a broad portfolio of airline industry software product teams.
Collaborated with product and development teams internationally, including Sabre offices in Poland, India, and Ireland, and airline customers around the globe.
Served as lead UX designer for the SabreSonic Web Site Admin Tool software product. Provided daily guidance to two designers in Krakow, Poland. Collaborated with a large group including: three separate development teams, multiple business analysts, business stakeholders, and airline customers to craft an excellent user experience for the product.
Worked closely with product managers and business analysts to produce business requirements documents, feature specifications, and Agile user stories.
Participated in frequent Agile team meetings (Scrum planning, daily stand-ups, retrospectives) to provide UX input and guidance to an Agile product development process.
Coached UI developers in the implementation of visual branding design standards and the nuances of interaction design.
Designed interfaces for software applications on a variety of technology platforms, including Web-based applications (HTML, CSS, Javascript frameworks) and desktop applications (Flex, Java Swing).
Produced high-fidelity, pixel-perfect mockups, visual design style guide components, and interaction design specifications in Adobe Photoshop and Fireworks.
Led collaborative, low-fidelity design exercises with product team members. Created sketches using Balsamiq.
Designed clickable prototypes in Axure RP Pro.
Conducted user research using a wide variety of methods, including: surveys, contextual inquiry (direct observation), interviews, focus groups, and data mining.
Collaborated with the Sabre Human Factors team to conduct laboratory usability testing. Worked with usability leads to create recruiting profiles and test scripts. Observed usability testing sessions, analyzed findings, and executed design changes based on feedback from users.
Designed the user experience for smartphone and tablet mobile applications, including an airline crew scheduling app and an airline industry conference scheduling app.
Information Architect & User Experience Designer
RAPP IRVING, TEXAS JUN. 2009 * FEB. 2010
Created a variety of IA and UX artifacts in fast-paced marketing agency environment. Deliverables included: wireframes (Axure and Fireworks), process diagrams (Axure and Visio), personas (InDesign and Word), prototypes (Axure and hand-coded HTML / CSS / JS), and more.
Served as IA and UX lead for the redesign of EFTPS.gov, a taxpayer-facing Web service of the U.S. Treasury. Produced annotated wireframes and high-fidelity mockups in a rapid, iterative fashion. Collaborated with product team members in four different organizations across the country to ensure all team members were in agreement on product requirements and issues related to the end-user experience.
Designed email and Web-based marketing campaigns for Bank of America.
Designed marketing microsites for Direct Energy.
Worked with client account managers and creative talent to organize and deliver agency service pitch presentations.
Worked with QA teams to draft test plans and ensure high standards of excellence were met in the user interface.
Helped the agency grow a new team of user experience designers and expand digital design capabilities.
Information Architect & Interactive Designer
TANGLE.COM PLANO, TEXAS DEC. 2008 * MAY, 2009
Created wireframes, functional specifications, and other UI architecture documents for a rapidly growing social networking startup web site.
Provided IA guidance in the requirements gathering process and product planning meetings.
Wrote production HTML and CSS. Delivered code to back-end developers and worked with them to ensure the integrity of the front-end code was not compromised.
Analyzed user feedback collected via the web site to determine what problems users were experiencing. Made improvements to site navigation, page layout, form design, and interactive components.
Collaborated across creative, development and business teams to create dynamic user experiences.
User Interaction Designer
GETTHERE.COM SOUTHLAKE, TEXAS APR. 2008 * DEC. 2008
Created high-fidelity mockups for complex travel booking Web application.
Interpreted usability test findings and other human factors data to improve product design.
Coordinated user experience design efforts with developers, product managers and other stakeholders.
User Interface Technologist & Web Designer
TRAVELOCITY SOUTHLAKE, TEXAS MAY 2005 * APR. 2008
Wrote and reviewed HTML and CSS for standards compliance.
Analyzed web site usability and accessibility.
Optimized content and UI code for search engines.
Served as lead UI developer for global CSS architecture * travelocity.com and partner sites.
Additional Professional Experience
Served in first full-time position as Web designer for a small I.T. firm in 1999, giving me over 12 years of experience in Web design, interface development, and related skills.
Creator and host of the DFW UX podcast, the only podcast dedicated to user experience professionals in the Dallas * Fort Worth metroplex. http://dfwux.comhttp://dfwux.com
Public speaking: delivered presentation *UI vs. UX: what*s the difference* at Ignite Dallas 4 (June, 2011.) Frequently deliver presentations on UX and usability for product teams at Sabre Holdings.
Certified Technical Trainer (CTT+ certification from CompTIA.)
Served as a soldier in the Army National Guard from 1997 to 2005. Deployed for Operation Iraqi Freedom as a Sergeant in 2003.
/section-experience
Education
CEDARVILLE UNIVERSITY
CEDARVILLE, OHIO AUG. 1998 * DEC. 2002
Bachelor of Arts
: Multimedia Technologies and Broadcasting
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