Customer Service Representative
Resume:
Xavier Mason
Email: ********@**************.***
Address:
City: Warren
State: OH
Zip: 44484
Country: USA
Phone: 234-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-driven Customer Services Representative with proven ability to establish rapport with customers. Highly enthusiastic customer service representative with 4 years customer surface experience. Motivated customer service representative with over three years retail experience in a fast-paced environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 4 years of experience working in fast-paced environments. Solid team player with great positive attitude. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments. Energetic and reliable Retail Sales Associate with 3 years experience in a high-end merchandise environment. Reliable Customer Service Representative with proven track record in demanding sales and account management environments. Motivated customer service specialist with over [3] years retail experience in a fast-paced, team-based environment.
Educational Background:
High School Dipolma from Warren G. Harding, Warren OH 1/2001 to 6/2009 (Retail)
Job History / Details:
Career Overview
Results-driven Customer Services Representative with proven ability to establish rapport with customers.
Highly enthusiastic customer service representative with 4 years customer surface experience.
Motivated customer service representative with over three years retail experience in a fast-paced environment.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Personable and responsible Cashier with 4 years of experience working in fast-paced environments. Solid team player with great positive attitude.
Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
Energetic and reliable Retail Sales Associate with 3 years experience in a high-end merchandise environment.
Reliable Customer Service Representative with proven track record in demanding sales and account management environments.
Motivated customer service specialist with over [3] years retail experience in a fast-paced, team-based environment.
Core Strengths
Large cash/check deposits
Training development
Markdown/promotional procedures
Store maintenance
Inventory control
Shipping and receiving
International sales support
Strategic sales
Invoice processing
Credit card processing
Telecommunication skills
Multi-line phone usage
Adaptability
Conflict resolution
Strong organizational skills
Accomplishments
Customer Service
Earned highest marks for customer satisfaction, company-wide.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Inside Sales
Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.
Served as communication link between engineering consultants, MIS management and staff.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Product Sales
Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.
Market Research
Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
Work Experience
February 2012 to 9/30/2012 12:00:00 AM
Retail Consultant Niles, OH
Sprint PCS
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to as certain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
Trained new employees by providing knowledge of specific store tasks and policies.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
July 2010 to February 2012
West Corporation Niles, OH
West Corporation
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Answered product questions with up-to-date knowledge of sales and store promotions.
Provided an elevated customer experience to generate a loyal clientèle.
Created new processes and systems for increasing customer service satisfaction.
Politely assisted customers in person and via telephone.
Answered an average of [50-86] calls per day by addressing customer inquiries, solving problems and providing new product information.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Managed quality communication, customer support and product representation for each client.
March 2010 to June 2010
Super Kmart Niles, OH
Super Kmart
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Stocked and rotated inventory regularly.
Managed cash stock and inventory balances accurately.
Routinely answered customer questions regarding merchandise and pricing.
Accurately logged all daily shipping and receiving orders.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
August 2007 to February 2010
Mcdonalds Warren, OH
Crew Member
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Communicated with vendors regarding back order availability, future inventory and special orders.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Educational Background
2009 Warren G. Harding Warren, OH
High School Diploma Retail
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