Project Manager

Mr

. BHAGWAT KUMAR SHAH

*******.****@*****.***

Nationality :- British

SUMMARY

Highly motivated, consulting technical Project Manager with experience and success in

solving client s business problems using IT. Leadership demonstrated through taking

ownership and making informed decisions, individually and within a team. Analysis and

problem solving illustrated through effective diagnosis and solution creation for

customers across the industry.

Ability to multi task with proven skills in planning, financial management, business

continuity, disaster recovery and global working in a matrix team environment. Strong

communication skills demonstrated by ability to simplify complex detail for stakeholders

at all levels of the organisation, including senior executives, engineers, vendors and

business partners. Proven ability to deliver multiple complex projects concurrently on

time and within budget.

UK Government Security Clearance till June 2022.

PROFESSIONAL EXPERIENCE

IBM UK Ltd

April 2002September 2012

Consulting Project Manager

20062012

Technical Account Manager

for Blade servers 20042006

Lead Executive Solution

at American Express20022004

Project Manager

Managed cross sector, cross platform clients in retail, commercial, government, banks and

financial institutions.

Consulted on future IT strategy, identified new value add services we could provide,

managed customer expectation and ensured customer satisfaction to grow our business.

Co-ordinated vendors & business partners, scheduled on-site and remote work to suit

customer needs, contractual requirements and approved budget.

Regularly handled multiple clients and projects concurrently, working in a matrix

environment and mentored junior team members.

Transformation, roll outs and data-centre migration

Successfully handled Data-warehousing, consolidation, migration, transformations and

global roll outs for various customers including Street Bank, Dixons Group, DEFRA, Friends

Life and Atradius. Typically these were large enterprise projects with long life cycles

lasting anywhere from six months to a year.

Recently rolled out over 2000 desktops in 2 months across Europe and UK. Successfully

managed stakeholders, engineers, vendors and business partners to achieve our goals.

Saved time on projects by carrying out system audits and Project Definition Workshops .

Managed crit-sit situations to avoid customer satisfaction issues and litigation

procedures.

Coordinated installations, server and software configuration and VMware implementation.

SAP implementation and Test Manager

Implemented new banking and operational SAP processes for Nationwide Building Society and

Diageo international across four continents.

Successfully completed five projects concurrently over six month period on-time and

within original budget for Diageo.

Oversaw several projects from scoping, recruitment, proof of concept, development,

sandbox, user acceptance test through to delivery.

Managed a team of developers and testers, approving and analysing test scripts, assessing

results by the developer community and business users for Nationwide Building Society.

Storage SAN, SVC and XIV

Successfully managed full life cycle implementation of new storage systems at Reuters,

Dixons, BMA and Sainsbury s SAN projects.

Managed proof of concepts, installations, configurations and end-to-end delivery.

Consulted and implemented regularly on disaster recovery solutions to avoid loss of

service.

IBM

Technical Account Manager

Trusted technical advisor for IBM customers to make sure they make the best use of their

IT investment, for various banks and retail customers including Morgan Stanley and John

Lewis.

Promoted win-win solution for customers and IBM by overseeing bench marking, testing,

training, server management and problem resolution.

Facilitated speedy problem resolution, smooth implementation of x-Series servers &

blades.

Consulted on Integrated Racking Solution for enhanced cooling in data-centres.

IP generation and Voluntary work at IBM

Selected to present technical paper on xSeries servers at IBM s European Technical STG

conference in (Paris 2007 and Seville 2008)

Selected to present a paper on Business benefits of promoting diversity at IBM s Project

Management conference (NPMI) in Northampton 2008

Committee member of London s Capital Club (2010 2012)

Elected leader of Ethnic Diversity group UK (2006 2009)

American Express Ltd

19972002Senior Support Engineer, in charge of IT services at American Express s five London

offices.

Designed, planned and lead the roll out of DHCP across five European offices.

Initiated and managed Executive Solutions to deliver American Express s Black Card

equivalent of superior IT service for Presidents, SVPs and selected VPs in UK (2000

2004).

Given Chairman s Award for Quality for improving the Procurement Process (1998).

PERSONAL DEVELOPMENT AND TRAINING

Qualified WWPM Associate Project Manager

(IBM s equivalent to PMP).

Qualified Advisory IT Professional in IBM s own Professions group.

Microsoft Office, xSeries Servers, Leadership Development.

EDUCATION

BSc Honours in Chemistry & Physics

from Kings College, London (1986 - 89)

INTERESTS

Attracting around 500 visitors per day on my website dedicated to India, philosophy, art

and culture - http://www.pushti-marg.net/

Civilian Instructor for Air Training Corps (ATC). By working with local community and

schools, have helped cadet numbers rise from 20 to over 70. (2009 To present).

Writing, poetry, public speaking and art

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