customer support

Gerald J Scanlan

Email: ********@******************.***

Address:

City: Blue Springs

State: MO

Zip: 64015

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Multi-facet individual with extensive experience in accounting procedures, web development, customer support, and information system technical support and training. Experience in end-user support and system applications. Proven record of effectively managing multiple tasks without compromise to quality. Creative team player who works well with both technical and professional staff. Dynamic and dedicated with outstanding communication skills with the ability to focus on customer service and company vision.

Educational Background:

High School Dipolma from Devry, Kansas City MO 1/2001 to 12/1999 (Computer Science)

Job History / Details:

Summary

Multi-facet individual with extensive experience in accounting procedures, web development, customer support, and information system technical support and training. Experience in end-user support and system applications. Proven record of effectively managing multiple tasks without compromise to quality. Creative team player who works well with both technical and professional staff. Dynamic and dedicated with outstanding communication skills with the ability to focus on customer service and company vision.

Skills

Technical Support, Testing, & Training: Dedicated and results-driven training, testing applications, and support specialist with proven record of achievements in computer systems training testing, and technical support. Outstanding project management, networking, presentation, and follow-up skills. Extensive background in networking and client/server technology.

Telecommunications and Construction: Technical support for phone and voice systems, complete cable structure implementation, customer support and planning, cable and fiber termination, and plant and exterior installations.

Accounts Receivable and Customer Support: Skilled Accounting Customer Service help desk analyst providing financial reports, Billing related training and technical support. Experience in diagnosing and resolving problematic areas of the Billing application and reserve requirements.

Web Development: Extensive work with design, development, testing, launching, and post-launch maintenance of applications. Innovative, creative, and enthusiastic in approaching projects.

CDL Class A OTR DOT Driver: Operated tractor trailer (in excess of 26,001 pounds) to transport product, materials, supplies, and equipment to and from varies locations in the lower 48 states.

Experience

December 2009 to September 2012

HO Wolding Amherst, WI

Driver

Operated tractor trailer (in excess of 26,001 pounds) to transport product, materials, supplies, and equipment to and from varies locations in the lower 48 states. Attended quarterly safety meetings. Communicated operational issues and changes to company on regular basis.

December 2008 to December 2009

Swift Transportation Edwardsville, KS

Driver

Operated tractor trailer (in excess of 26,001 pounds) to transport product, materials, supplies, and equipment to and from varies locations in the lower 48 states. Attended quarterly safety meetings. Communicated operational issues and changes to company on regular basis.

June 2004 to December 2008

RR COMMUNICATIONS Mission, KS

Installer

Installed phone systems, design and implement cable structure for voice and data, security cameras, paging systems, speakers, power supplies, voice mail support, and hands on working experience with a variety of cable/fiber/co-ax wiring.

July 2000 to December 2002

Federal Reserve Bank of Kansas City Kansas City, Mo

Web Developer

Design, develop and support web-based applications that assist, educate, and provide forums for customers' needs.

Train district's users one-on-one and group sessions on web related subjects.

Provided technical support for district's content owners.

Facilitate and implement standards for district's and system's web environment.

Provided outstanding customer service.

June 1993 to December 2000

Federal Reserve Bank of Kansas City Kansas city, mo

Senior Billing Clerk

Assisted 10th district institutions relating to accounts receivable functionality.

Led system level work group in training and efficiency issues, provided technical support to billing community, and trained internal customers on related accounting functions.

Led/Co-Chaired system work groups: Efficiency, Procedures, Training, and Conversions.

Developed billing website prototype, demonstrated to external customers in 8 major cities, and maintained site.

Received "Employee Excellence Awards" for site development and role on work groups.

Acted as primary ACF2 security liaison for department.

Provided outstanding customer service.

July 1995 to June 2000

Federal Reserve Bank of Kansas City Kansas City, Mo

Customer Service Representative - Accounting Department

Supported district's internal/external clients in all accounting functions and service tools.

Initiated customer service desk and facilitated startup.

Developed quarterly reports measuring customer service, efficiency issues, training issues, etc.

Developed and maintained departments web site.

Trained district users on Billing processes.

I wrote most of the Tenth District's training material in the Billing area and chaired a system level work group on providing training material for all districts.

Provided outstanding customer service.

Additional Information

I have proven to quickly learn and apply new technology, exceptionally well organized, possess a strong work ethic, and I am willing to work hard to achieve objectives. Since 2009, I have enjoyed driving for a living. I have over 500,000 safe miles and have Hazmat, Tanker, and Double/Triples endorsements.

Relocation will not be an issue for me.

I would appreciate an interview to discuss my qualifications and commitment to success. Thank you for your time and consideration.

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