Customer Service High School
Resume:
Shalondria Love
Email: ********@**********.***
Address:
City: Dallas
State: TX
Zip: 75217
Country: USA
Phone: 214-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with over 15 years client interface experience. Seeking a position with a progressive company where my skills, knowledge and expertise can be used to enhance company growth with room for personal career advancement.
Educational Background:
High School Dipolma from Southeast High School, Kansas City MO 1/2001 to 5/1994 (General Studies)
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with over 15 years client interface experience. Seeking a position with a progressive company where my skills, knowledge and expertise can be used to enhance company growth with room for personal career advancement.
Core Strengths
World class customer service expertise
Data Entry
Administrative office expertise
Office custodial engineering
Computer competency
Store maintenance
Excellent communication skills
Shipping and receiving professional
Inventory control
Early childhood development lead
Opening/closing procedures
Proficient in cash management
General warehousing
Adaptability
Energetic work attitude
Quick learner
Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified client's information.
Work Experience
March 2006 to September 2010
Woodbridge Apartments Kansas City, MO
General office administrator & maintenance engineer
Served as relief office admin to office assistant performing general clerical duties, phone answering and customer greeting. Readied apartments for preview and move-in. Created work orders for tenant inspections, repairs and upgrades. Oversaw maintenance crew in performing repairs and maintenance engineering afterwards. Escorted potential tenants in unit previews and explained application process.
October 2004 to August 2005
Family Dollar Kansas City, MO
Customer service associate
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers.
May 2002 to September 2004
Scotch Deluxe Cleaners Kansas City, MO
Customer service associate
Earned management trust by serving as key holder, responsibly opening and closing store.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone. Sorted clothing to be sent out for cleaning. Received clean clothing and efficiently bagged and racked items to be returned to customers.
June 2001 to September 2001
Missouri Career Center Kansas City, MO
Clerical intern
Managed daily operations. Provided efficient customer service to clients. Assisted customers in person and via telephone. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Data entry to update customer info. Performed general clerical duties including faxing, filing, answering phones and email review and response.
Educational Background
1994 Southeast High School Kansas City, MO
General Studies
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