Customer Service Administrative Assistant

Jeannine Monahan

Campbell, California

408-***-****

*******@***.***

To obtain a long term Administrative Assistant position with my proven ability

to provide the highest level of customer satisfaction, and make the

patients feel welcome.

Qualifications:

. Able to multi-task in a fast paced environment

. Strong communication skills, interfacing with both internal

and external customers at all levels

. Strong work ethic and excellent work history

. Excellent time-management skills

Job History:

Home Depot 2/2013 to Present

Cashier

Nob Hill 11/12-11/12

Cashier temporary assignment

Capitol Toyota 7/09 - 6-12

Receptionist

. Assisted callers with service questions and appointments

. Quoted rates for certain services, verified callers by vin

numbers

. Answered emails with customers concerns

. Assisted Managers with customer service/sales issues

. Checked out customers in a timely fashion

. Accepted payment as cash, check, or Visa

. Reconciled days work/clerical tasks

. Rented Toyota vehicles/20 fleet/heavy diverse population

. Verification with insurance/walk around

. Worked independently, and as a team

Pruneyard Plaza Hotel 1/08 - 3/09

Reservation Agent/Front Desk Associate

. Made reservations for leisure guests, negotiated rates for all

large corporations

. Assisted Front Office Manager with miscellaneous tasks

. Checked in and out guests in a cordial professional manner

. Accepted payment as Cash, or Visa with highest level of

hospitality

. Loaded rates on internal system from Sales Contracts for

incoming groups such as seminars, weddings and social events

under tight deadlines

. Point of contact for Expedia reservations

Bridgestone Firestone (Wheel Works) 5/95-6/07

Customer Service Representative (Wheel Works 6/00-6/07)

. Communicated with customers regarding their experiences at the

various (50) locations

. Supported Vice President & 3 District Managers with on-going

customer support from Corporate Level with any concerns or

complaints and rectifying issues in a timely fashion

. Responsible for monthly tracking of customer complaints and

reporting to Upper management and Human Resources

. Facilitated nationwide utilization of warranties based on

local sales

. Researched and resolved credit card charge-backs related to

customer dissatisfaction

. Reconciled daily night drop reporting from the bank for 47

locations

. Responsible for responding to on-going complaints from Better

Business Bureau and Bureau of Automotive Repair for positive

result

Receptionist (Wheel Works) 5/95 - 6/2000

. First point of contact for greeting applicants, such as

vendors, customers, etc. for the Regional Corporate Office

. Handled multiple phone lines for an office of 30+ people

. Provided base support for the Payroll and Human Resources

Departments

. Screened applicants for H.R. Manager

. Notify staff of visitors

San Jose Medical Center 8/94-4/95

Administrative Assistant

. Maintained scheduling, office calendars, and contract

information

. Managed conference room scheduling

. Prepared various reports, both daily and monthly

. Maintained and ordered department supplies

. Data entry for various medical center reports

Tac Temps 2/94-7/94

Administrative Assistant

. Generated reports, drafted letters, policies and presentations

. Managed calendars and contacts

. Coordinated travel arrangements

. Developed spreadsheets as needed

United Technologies 4/86-1/94

Administrative Assistant

. Supported Section Chief and Engineering Staff

. Coordinated travel for 50+ Engineers

. Arranged meetings/conferences for Section Chief

. Screened calls, visitors, and correspondence

. Processed expense reports and reimbursements

. Maintained branch files

. Dealt with personnel problems for positive result

. Data entry into financial programs

SEASONAL EMPLOYMENT

Nordstroms, Crate & Barrel, Target

Education:

PADGETT THOMPSON-Reception and Customer Service Seminar

Typing 73 wpm

Certificate in Excel/Certificate in Powerpoint

West Valley College, Saratoga, California

Court Reporting Stenography

Medical/Legal Terminology, Business Law, Advanced Medical

Dictation/Transcription

References Available Upon Request

Contact this candidate