Administrative Assistant
Resume:
Administrative Assistant/ Receptionist (Washington, DC)
Date: 2012-09-27, 2:43PM EDT
**********.********@*****.***
Monica M. Washington
Washington, DC 20019
*******************@*****.***
Obtain a position in an organization where my exceptional professional customer service skills can be utilized to achieve success within an organization that rewards loyalty, hard work, dependability and positive results in a team environment.
EMPLOYMENT
Archdiocese of Washington Washington, DC
Catholic Charities
Aug. 2012 --Present
Data Entry Clerk/ Site Coordinator for Community Services
Enter Data into the Homeless Management Information System
Process all Community Service Reports
Prioritize all Community Service Logs and documents
Sort Mail
Fax information over to Court Services / Organizations
Handle other duties assigned
Aug. 2011- Present
Administrative Assistant/Outreach Specialist
Provide administrative support the Emergency Rental Assistance Program;
complete eligibility screening of potential consumers
Schedule appointment for eligible consumers
Check consumers in for appointments
Enter data into the Department of Human Services data system and Catholic Charities data system
Assist consumers with returning information
General Office Duties of the Southeast Family Center
Prepare invoices, and other documents, using word processing, spreadsheet, database, or presentation software
Answer phone calls and direct calls to appropriate parties or take messages
Greet visitors and determine whether they should be given access to specific individuals
Open, sort and distribute incoming correspondence, including faxes and email.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
Input Data Entry
Provide referrals
Organizing files
Marshall Heights Community Development Organization Washington, DC
Oct. 2006 - Present
Receptionist/Intake
Manage orderly operation of a multi-agency organization on a daily basis, direct clients to the appropriate department, execute client requests, and communicate effectively with staff to ensure a resolute working environment.
Provide general office support by creating documents, filing reports, entering data, ordering supplies, copying, faxing, and answering switchboard phones.
Process incoming mail and messages to achieve timely delivery to the proper departments and employees.
Streamline business processes within the office to increase operational efficiency
Serve as an ambassador for the organization by enthusiastically greeting visitors.
Provide professional guidance and collegial advice to clients seeking employment.
Coordinate meetings and manage schedules for the entire organization.
Create promotional materials for community outreach events and projects.
Maintain discretion while handling confidential information.
Manage interns to ensure quality performance and job success
Job Consultant / Recruiter
D.C. Emergency Assistance Fund (DCEAF)
Interview clients for rental and utility assistance
Completed intake forms for DCEAF program
Photo copy all required documents in accordance to the program
Summit application to program manager for review
Enter clients into Home Counseling Online System (HCO)
Outreach Coordinator/ Special Programs Administrator
Merrill Corporation, Washington, DC
Aug. 2005 -- Oct. 2006
Document Specialist
Provided backup administrative support for the entire staff working closely with attorneys and paralegals.
Streamlined daily mailroom business; processing of the inter-office mail, which significantly increased operational efficiency levels.
Managed administrative functions including the process of all incoming and outgoing mail/packages.
Coordinated meetings and managed schedules
Trained staff on the Dewey Ballantine national mailing system as well as maintained the database log for this system.
EDUCATION
Friendly Senior High School Fort Washington, MD
Diploma May 1989
Fred Prior Seminars Washington, DC
Microsoft Excel January 2009
Career Track Washington, DC April 2007
Outstanding Receptionist Training
SKILLS
Microsoft Office Suite 2003
Lotus Notes
Telephone Techniques
Communication Skills
Image and Presentation
Detail-oriented
Time Management
Client Relations
Achievements
Created and maintained electronic staff directory/database for efficiency.
Designed comprehensive mail filing system
Reference available upon request
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