Customer Service Management

CAMERON J. WILLIAMS

*** * * ***** ****** ( Tuskegee, AL 36083

706-***-**** ( *******@*****.***

OBJECTIVE

Dynamic individual eager to contribute management and operational expertise

towards supporting the organization in driving business growth and

increasing bottom-line profits as a key team member. Ability to lead

diverse teams of professionals to new levels of success in a variety of

highly competitive industries, cutting-edge markets, in fast-paced

environment. Strong technical qualifications with an impressive record of

accomplishment of hands-on experience in strategic planning and intense

leadership. Proven ability to successfully analyze an organization's

critical requirements, identify deficiencies and potential opportunities

and develop innovative and effective solutions for enhancing

competitiveness, increasing revenues, with the ability to work effectively

in busy environments with positive results. A team player with effective

interpersonal and communication skills, adapt at building productive

relationships and building rapport with a diverse set of individuals.

Core Competencies

Strategic Planning & Implementation ( Business Development ( Account

Management ( Business Requirements Analysis Client Relations Management (

Staff Development ( Process Improvement ( Program Development Forecasting (

Organizational Development & Leadership

PROFESSIONAL EXPERIENCE

United States Army, Reserve Officers' Training Corps, Tuskegee ( AL

08/2008 - Present

Completion Cadet

. Primary focus of commissioning Second Lieutenants in the United States

Army

. Army ROTC Scholarship recipient

. Fluent in the Army's core values of Loyalty, Duty, Respect, Selfless

Service, Honor, Integrity, and Personal Courage.

. Served in various leadership roles during these phases, all requiring

a high level of leadership, confidence, resilience, mental agility,

innovation, interpersonal tact, domain knowledge, development and

communication

. Lead up to 70 cadets to ensure commander's intent was satisfied in the

completion of each mission

. Completed and graduated from Leadership Development Assessment Course

(LDAC) in Ft. Lewis, Washington

. Served as Battalion Command Sergeant Major from 08/2011 to 05/2012.

. Will commission into the United States Army Reserves in May 2013

Sears and Roebuck, Auburn ( AL

05/2010-01/2011

Sales Associate (Lawn and Garden)

. First line of customer service while ensuring the company's standards

were being met

. Commission based

. Expert customer consultant in the field of tractors, lawn equipment,

exercise equipment, power tools, and handheld tools

. Cross-trained in every department within the customer service sector

. Led team members in accomplishing key task as prescribed by managers

EDUCATION

Bachelor of Science in Accounting, 08/2008-12/2012

Tuskegee University - Tuskegee, AL

3.0 out of 4.0 GPA

ORGANIZATIONS AND RECOGNITION

Tuskegee University Business and Engineering Conference (Planning

committee), Student Government Advertising Committee, Louisiana Club

(Treasurer), Color Guard, USAA Spirit Award, Superior Cadet Award

RELEVENT COURSEWORK

Investments ( International Bus & Policy ( Insurance ( Production &

Operation Management ( Business Law

Management & Information Systems ( Principles of Finance ( Marketing ( Tax,

Government, and Advance Accounting ( Auditing

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