Customer Service Medical Assistant

***** * ****** ** *** Arts Surprise, AZ *****

503-***-**** ************@*****.***

Kelly Schippers

Objective

Work as a Medical Assistant in the health care field

Clinical Skills

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Vitals/Charting EKG

• •

Phlebotomy Microscope/slide prep

• •

Ear/Eye Lavage Patient positioning

• •

Color vision/Ishihara Urinalysis

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Vision Acuity/Snellen Chart Hemo Occults

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Nebulizer treatment Surgery prep

• •

Throat Culture/Rapid Strep Injections

• •

Autoclave Pregnancy testing using

• hCG dipstick

Well baby checks

Education

Pioneer Pacific College Medical Assisting Diploma December 2011

Awards/Certificates

• CPR/First Aid Certified

• HIPAA/Bloodborne Pathogens Certificate

• Award of Completion in Synapse/Medisoft

• Award of Completion in Phlebotomy Technique

• Award of Completion in EKG Technique

Work History

Primp and Blow, A Blowdry Bar Oct. 2012-Present

• Answer phones

• Make appointments using Spa Booker

• Make confirmation calls

• Check clients in and out

• Balance cash register daily

Make bi-monthly deposits

•

Make sure salon is clean at the end each day.

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Assist with payroll

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Dr. Lyndon Johansen, DPM – Medical Assistant Temp July 2012

• Roomed and took vitals on patients.

• Updated patient records using Traknet.

• Filed and pulled x-rays.

• Updated medications list.

• Set up surgery trays and aftercare for the doctor.

• Cleaned and prepared the patient for the doctor.

• Kept patient and supply rooms stocked.

Ruby Receptionists Receptionist 2010 – present

• Front line receptionist service for diverse clientele

• Ranked #1 position for excellence in reception,

Customer service, and call handling by management

• 3 consistent performance raises within 1 year

Dosha Salon Spa 2008 – 2010

• Client scheduling, billing, and filing paper charts

• New customer follow ups

• Recognized by management for efficiency in customer service

American Elite Gymnastics 2003 – 2008

• Taught hand/eye coordination

• Worked with children ages 5-15

• Computer scheduling and billing

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