Customer Service Manager

Laxley O Hinds

***** **** ******* *** **, Hagerstown, MD 21742. Phone 240-***-**** .

Email:*******@***.***

OFFICE MANAGER /WAREHOUSE ASSOCIATE /CITI MORTGAGE

Customer Relations/

Reception / Verbal and Written Communications / Quality Control

Customer Management / Records Maintenance / Phone Rep

SUMMARY OF EXPERIENCE

CITI MORTGAGE CUSTOMER SERVICE,09/2012 - PRESENT

Responsible for servicing mortgages that Citi mortgage own or service

Provide general information over the phone when customer call in about

information on loan or loan document and processes that they are not

familiar with also send copies of documents on request to clients .

WAREHOUSE ASSOCIATE, 03/2012 - 09/2012

HOMEDEPOT,HAGERSTOWN,MD

Responsible for routine picking,receiving,shipping and packing function in

accordance with established work processes.

Operated material handling equipment as necessary.

Lifted materials and boxes moving in and out of department .

Maintained operating equipment and work area .

OFFICE MANAGER, 01/2007 - 03/2012

BROADWAY MEDICAL,BROOKLYN, NY

Prepare and maintain departmental files

Mailed checks and statements per protocol

Interfaced inter-departments for various projects

Scan, fax and photocopy documents

Responsible for record keeping,time management and organization .

keep track of all medical home deliver drivers and home supply packages.

also deliver packages when needed .

Worked independently as needed to achieve company goals.

COMPUTER PROFICIENCY

Proficiency in Auto Cad Experienced with Microsoft Excel, Microsoft Word

and Outlook

CERTIFICATION

Pharmacy technician

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