Business Dev, Lead Gen, Sales Ops and Salesforce.com Admin

Lauren L. Wagner

*** ******* ******

San Francisco, CA 941117

Phone 724-***-**** . E-mail **********@*****.***

Objective

To obtain a position utilizing my background in

Business Development, Lead Generation, Sales and

Sales Operations.

Education

2002-2006 Pennsylvania State University, Erie

Erie, PA

BA in Psychology

Graduated December 2006

1998-2002 Neshannock High School New Castle, PA

High School Diploma

Graduated top 15 percent of class

Relevant Technical skills

MS Office (Word, Excel, Power Point, etc.)

Mac & PC proficient

Salesforce.com administration and implementation

(completed CON201-Implementation Essentials

training through Salesforce.com)

Email marketing/automation software (Emma,

iContact/iContact for Salesforce)

CRMfusion suite (PeopleImport, Demand Tools, Dupe

Blocker)

Basic HTML skills

SPSS

relevant Work experience

October 2009 - Present

VolunteerMatch

Business Development Manager

Grew and developed a business development

department from 1 to 3 employees.

Aligned business development focus and strategy

with marketing and sales goals

Increased lead generation programs to include

webinars, downloadable content and group product

demonstrations

Managed cross functional teams for Salesforce.com

implementation overhaul to better utilize the

available functionality

Served as sole Salesforce.com administrator for the

company including management and deduping of

records, development of objects and applications,

and vendor management

Managed monthly webinar program including content

development, speaker management and moderation of

webinars

Produced annual two-and-a-half day conference for

200+ Fortune 500 professionals including cross

functional team management of four departments,

vendor management, content and speaker management

and communications calendar

Developed a standardized outbound lead generation

campaign process for new product launches

October 2007 - August 2009

Enterprise Rent-A-Car

Management Trainee

Customer service

Development of employees

Managing 250 car fleet

Developed excellent sales qualities, earning top

performer status multiple times while with the

company

Two promotions within nine months with the company

Developed skills in managing employees and back end

of business

Organized partnership between ERAC and the

International Bird Rescue and Research Center for

donations to assist in the clean-up of animals

affected by the Cosco-Busan Oil Spill

July 2007 - October 2007

Presidio Performing Arts

Foundation

Executive Administrator & Development Associate

Grant finding and preparation

General office management

Managed fall enrollment and monetary collection

Use of computer skills (Excel, Word, Internet

applications, etc.)

September 2005 - October 2006

Center for Organizational

a

Research and Evaluation

(CORE)

Research Assistant

General research

Grant searches and writing grant proposals and

reports

Data entry and analysis

Use of computer skills (SPSS, Excel, Word, Internet

applications, etc.)

April 2005 - August 2006 Penn State Erie, The

Behrend College

Undergraduate Researcher

Development of spatial training modules for

plastics engineers (grant funded)

Game development, implementation, and data analysis

Lead Researcher on memory research that was

personally designed, funded, implemented and

disseminated. Lead a team of Penn State

undergraduate students who were paid through the

money that I raised for the study.

volunteer experience

February 2011 - October 2012 (Atmos Theatre)

Served as President of the Board of Directors for

Atmos Theatre. In this role I helped provide

oversight for the organization as a whole including

strategy, programming and budgetary oversight. As

part of this board service I also implemented the

Salesforce.com Nonprofit Starter Pack.

February, 2009 - September 2009 (Craigslist

Foundation)

Currently volunteering at Craigslist Foundation.

Working with Laila Brenner, CLF Development

Manager, fundraising through corporate

sponsorships. We are currently working on

fund-raising for the annual Non-Profit Boot Camp

held in the Bay Area.

November, 2007

Developed partnership between Enterprise Rent-A-Car

and the International Bird Rescue Research Center

(IBRRC) to set up donation points at Enterprise

offices throughout the Bay Area for concerned

citizens to donate goods needed in the cleaning up

of wildlife affected by the oil spill.

Fall 2005 - Spring 2006 (THON Committee)

Sat on Penn State's THON committee. THON is the

largest student run philanthropy in the United

States raising close to $5 million for the Four

Diamonds Fund which assists families with the

financial burden of pediatric cancer.

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