Customer Service Engineer
Resume:
Bennie Davis
Bartlett, TN **135
**************@*****.***
Cell: 901-***-**** Home: 901-***-****
CAREER SUMMARY
Computer, Data, and Network Operations professional with a solid reputation for delivering
exceptional project solutions and complex problem resolution. Proactive Project Management skills
known to implement system improvements and initiate process of meeting expectations in business
continuity, strategic planning, compliance, documentation, productivity, and leadership. Excellent
communication and customer service skills provide progressive relationship building, decision making
and professionalism.
TECHNICAL EXPERIENCE
Information Technology: Five years total experience in SNMP, McAfee, Symantec, UNIX, SQL, C++,
and HTML. New and ongoing successful evaluations of Windows Server 2008, Enterprise System
Management, DB2, Oracle, and Active Directory Services. Accomplished Operating Systems are
elements of Microsoft Windows XP, Vista, 7 and 8; Macintosh X Tiger, Leopard, Snow Leopard and
Lion. Help Desk and Technical Support professions are of mixed computing environments including
IT compliance regulations, IT security and cyber-security assessment, technical architecture and
infrastructure, system analysis, network monitoring, information systems, web-based enterprise
management, disaster recovery, and computer systems operation.
Engineering Technology: Seven years total experience in PLC, AutoCAD, Telecommunication,
Transmission, Antenna, and Frequency. Installation of networks consists of switches, network cards
10/100/1000baseT, Routers, Hubs, Cables, Printers, and OS. Hardware involves maintenance, testing,
installation, circuitry and solder, troubleshooting, component replacement, and isolation of
Motherboards, CPUs, Memory, NVRAM, CD ROM Writers, HDD, Printers, and Scanners. System-
level programs entail software implementation with core competencies in downloading, debugging,
designing, and patching to increase overall performance, security, integrity, and confidentiality.
CERTIFICATIONS
• SF-86 Federal Security Clearance, 2012 – 2019
• CompTIA Security+ Certified Administrator, 2012
• Network Defense and Information Assurance Certified Administrator, 2012
• System Storage Server Certified Engineer, 2011
• Apple, Lenovo, and HP Certified Laptop Repair Technician, 2010
• Cisco CCNA certification in progress, July 2013
• CISSP certification in progress, November 2013
PROFESSIONAL EXPERIENCE
Information Assurance Technician II 6/2012 - Present
GLOBAL BUSINESS SOLUTIONS INC. (Millington, TN)
Execute the Millington Navy Data Center Operations, maintaining 24/7 support to the IA Division and DoD, identifying network connectivity errors and security threats, tracking real-time losses, and
preventing vulnerabilities and outages using SolarWinds Orion Network Performance Monitoring,
McAfee Host Intrusion Prevention, McAfee Data Loss Prevention, and Symantec Endpoint Protection.
Establish best practices support to a critical NPC Operations for IT Service Help Desk, SIPRNET(unclassified) and NIPRNET (classified) Networks, Crystal Reports, Citrix Environment, Remedy Mid-
Tier Request System, Continuity of Operations Planning, and Navy Selection Boards.
Verify, validate, and release official electronic military personnel records and batch files in Content Management Enterprise, Kofax Capture 9, EMPRS, and e-Client applications to ensure PII and HIPAA privacy standards and services.
Protect Navy Core Records and Office of Naval Research using Guardian-Edge User Client, System
Administration Client and Client for Windows (access control) to authorize users.
Systems Test Engineer 3/2011 - 1/2012
JABIL CIRCUIT (Memphis, TN)
Played a key role of a Certified Systems Storage Engineer, successfully reengineering, testing, diagnosing, debugging, and repairing IBM and EMC2 Servers.
Confirmed application solutions, functional database schema, and approval step analysis using SQL
command lines and UNIX shell scripting utilities in the RDBMS.
Exhibited hardware functionality and reliability to high performance systems as a result of alleviating intermittent network failures, slowdowns, and crashes involving replacements of Motherboards, NVRAM,
CPUs, HDD, and other components.
Technical Analyst, Contractor 6/2010 - 3/2011
FEDEX SERVICES (Collierville, TN)
Guaranteed significant network connectivity and environmental communication protocols for the LAN, WAN, 802.11, GPRS, and Radio Carrier Systems.
Managed the affairs of FedEx Helpdesk, FedEx Messaging, and Customer Service Request, as well as delivered exceptional technical support to end users.
Troubleshot electronic customized equipment and effectively refurbished CN3 Mobile Computers, Power Pad Imagers, and Motorola Data Logic Scanners to original state.
Quality Analyst 11/2006 - 5/2009
NEXAIR (Memphis, TN)
Implemented written Environmental Management Safety Plans and Risk Management Procedures to offset safety hazards and mitigate risk posed.
Sustained organizational assets by setting achievable objectives in accordance with SOPs and GMPs to safeguard personnel and identify possible safety risks.
Recommended meaningful statistical analysis and cost-effective provision, in compliance with OSHA, TDOT, FDA, and ISO environmental standards and regulations.
Intern 8/1998 - 3/2003
KELLOGG’S (Memphis, TN)
Leveraged PLC Systems and administered fail-safe processes by specifying preventive maintenance strategies and streamline repairs to reduce down time and eliminate abnormal operating procedures for
equipment and system-level programs.
Contributed in community cleanup, environmental protection and volunteer programs to accomplish local neighborhood recovery, growth and development.
Achieved shift work in the departments of Processing, Packaging, Warehouse, Engineering, Quality, and Safety Operations.
EDUCATION
University of Phoenix
Master of Business Administration (3.5 GPA)
Graduated 2010
University of Memphis
Bachelor of Science in Engineering Technology (3.2 GPA)
Graduated 2005
Middle Tennessee State University (3.4 GPA)
Major in Computer Science
1997 - 1999
AWARDS
Department of Defense Certificate of Completion: honors for successful completion of training seminars covering Cyber Awareness Challenge V1, Personally Identifiable Information (PII) Privacy and
Awareness V1. and V2., 2012
Chart Inc. MicroBulk Completion: satisfactorily qualifications and requirements to provide MicroBulk
Solutions Training in Cryogenic Gases, 2007
International Scholar Laurate Program Delegation on Engineering: invitational career focus study
held in China for exceptional engineering study, 2004
Strathmore’s Who's Who: award for individual accomplishments in academic disciplines and
leadership, 2004
Dean's List: achievement of recognition and academic honor bestowed for outstanding academic
success, 2004
ORGANIZATIONS
• Memphis Information Technology Professionals
• Information Security Community
• National Institute of Standards and Technology
• Building Blocks Mentoring Program
• University of Memphis Alumni Association of Engineers
REFERENCE
Available on request
Contact this candidate