Claudette Delapenha, MBA
Coconut Creek FL 33063
******.**@*****.***
CAREER OBJECTIVE:
To advance my career by using my organizational and management skills, in order to achieve company targets and profitability.
ATTRIBUTES:
• Strong Organizational Skills
• Fourteen (14) Years Retail Management Background
• Over (5) years of Human Resources Management Background
• Self-Starter with Excellent Communication Skills
• Obtained graduate-level education in Management
• Flexible, Team Player, Multi-tasker
• Ability to Communicate Verbally and in Writing
PROFESSIONAL EXPERIENCE:
Proprietor 05/07 – 12/11
BLOCS, LLC.
Coconut Creek, Florida
Owner of licensed day care business: Provided leadership, direction and ongoing administration and management for all aspects of the company. This included maintaining daily operations and human resources, while developing and implementing curriculum to meet the needs of all clients. Managed all advertising, financial operations and documentation, to ensure compliance with all federal and state laws.
Senior Retail Store Manager 1/00 – 5/07
AT&T Wireless
Southeast Florida
Provide superior customer experience while meeting all business objectives. Managed a team of employees to ensure daily sales, service and operational plans were executed according to company standards. Directed associates towards the attainment of sales and revenue quotas. Provide a motivational environment through daily coaching and leadership. Monitored all inventory functions, cash handling procedures, implementation of company programs and promotions, development of local contests to motivate employees and drive profitability while reinforcing the reduction of customer churn.
Human Resource Manager 3/96 – 12/99
Aquagenix Land & Water Technologies, Inc
Ft Lauderdale, Florida
Had overall responsibility for all aspects of the development and implementation of compliances, training and education, policies and procedures and best practices. This included new hires, terminations, prepared and disseminated corporate policies, managed overall benefit administration, including eligibility. Conducted recruiting efforts, coordinated employee
Claudette Delapenha, MBA
3430 NW 47th Avenue
Coconut Creek FL, 33063
******.**@*****.***
performance reviews, correspondence for workers compensation and auto accidents, Motor Vehicle Department background checks and unemployment claims. Maintain all employee files, employee relations and enforcement of human resources policies and procedures.
Customer Service and Merchandise Manager 6/93 – 2/96
Bradlees
Yonkers, New York
Exceed daily customer service goals, complete and manage all customer satisfaction surveys. Wow customers daily with excellent service. Implemented a cross training program to ensure adequate coverage during peak periods and trained associates for respective areas. Fostered an environment in which customers enjoyed high levels of service and employees are motivated to deliver top performance. Work closely with the cash office and loss prevention to reduce churn. Trained and supervised 80+ customer service representatives and cashiers.
Store Manager 6/90 – 6/93
Kay-Bee Toy Store
Hartsdale, New York
Planned, organized and coordinated daily sales, service and operations management processes. Created a strong sales and service culture, fostering an environment in which all employees work together to achieve all business goals; this would maximized sales and profitability of the store. Conducted recruiting and all human resources functions for assistant managers and employees. Executed all company programs and committed to providing quality customer service. Effectively instituted and managed employee incentives and commission programs. Analyzed business on a daily basis to increase sales and correct stock exemplified deficiencies. Communicate with national office to provide accurate and timely information.
Skills:
Microsoft Office (Word, Excel, Outlook, Power Point, Internet Explorer)
Adobe Suites CARE Management OPUS
MAXimizer People Soft Horizon
My Time MAS 90 Intranet
EDUCATION:
Master’s in Business Administration (2010) & Bachelor’s of Science – Management (2007)
University of Phoenix, AZ.
Associate in Occupational Studies (1991)
Westchester Business College White Plains, NY.