Customer Service Manager

Toni Phillips-Early

**** * *** **

Chicago, Il **620

Cell Phone 312-***-****

CAREER OBJECTIVE

A position in customer service requiring extensive Clerical and Customer Care abilities

PROFESSIONAL QUALIFICATIONS AND EMPLOYMENT

Eleven years combined experience in an intensive office / customer service environment

SUMMARY OF SKILLS

h Computer Software: Excel / Word / Access / Eyecare Advantage/Compulink

h Highly experienced with training, scheduling and supervision of employees

h Schedule tests / appointments for patients

h Conduct daily prescription calls to pharmacies

h Organize files and records into systems which increase efficiency

h Open and close building for business, ensuring safety of employees and property

h Eyewear and Contact dispenser, Specializing designer frame

h Verify insurance processsed insurance claims for VSP, EYEMED & Davis Vision

h Assists manager in daily operational activities such as store opening and closing

h Pre screening, IE; Keystone screener, Auto Refraction, non contact tenomety

CUSTOMER CARE

• Cordially greet clients on the phone or at front desk; promptly transfer calls to staff

• Entrusted with daily cash and credit transactions / returns

• Diplomatically field customer complaints, relate situation to management for resolution

Optician

FOR EYES, Chicago,Il Present

Optician

US Vision, Chicago,Il

Optician

Spex, Chicago,Il

Optician/Supervisor

Pearle Vision, Chicago,Il

EDUCATION

NORTHEASTERN ILLINIOS UNIVERSITY, Chicago, IL

Business Management Program

VON STEUBEN HIGH SCHOOL, Chicago, IL

Computer Science Courses

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