Human Resources, Trainer, Epic

carolina marcano

***-** ***** ***, ****** Village, NY 11429

347-***-**** or 917-***-**** / Email: *******@***.***

HEALTH CARE PROFESSIONAL * HUMAN RESOURCES * FINANCIAL SERVICES

Highly organized, Human Resource and IT Health Care Professional with

extensive experience in managing projects, relationship building, intructor

led training, analytics, and driving innovation. Determined and goal

orientated individual seeking for traning roles withing the healthcare

industry. Creative, strong and adaptable team player. I also offer

experience in event planning, recruiting and staffing coordination, along

with the ability to learn quickly and handle assignments in a fast-paced

environment. I am recognized as an individual who consistently gets the job

done efficiently and effectively. Knowledgeable of Microsoft Office. I am

also fluent in Spanish.

Administration Human Resources Management Project Management

Event Planning Manage Relationships Research

Global Experience Process Improvement Training and Development

Technical Skills:

Acess Database Omniture Query building

Brassring People Soft Epic System

Key Strengths:

. Demonstrates a strong sense of integrity and work ethic

. Prioritizes multiple tasks with attention to detail and deadlines

. Well organized with excellent problem-solving skills

. Knack of getting support across organizational boundaries and

functions

PROFESSIONAL EXPERIENCE

Reading Health System- Reading, Pennsylvania January 2013 - Present

(2 months)

Epic Go-Live Conversion Consultant (Super User)

Provide just-in-time training to facility resources; reinforcing prior

education and training.

Support for the right clinical and operational process behaviors as part of

the Epic Conversion.

One-on-one guidance with physicians, nurses, and other staff to assist with

questions or procedures.

Identify and resolve issues concerning the Epic System

Act as a point of escalation contact

New York University- Langone Medical Center, New York, NY July 16, 2012-

Dec. 11, 2012

Epic Credential Trainer- OPTIME Application

As a Credentialed Trainers I was responsible for mastering both Epic

application and NYU Langone Medical Center's operational workflows. My

Epic credential is for the Optime application, in which I was able to

master the functionality, workflow and the train the nurses, and surgeons

on how to use the system, and reinforce the importance of the electronic

patience record. I provided end-user training support prior to, during, on

the spot, and after go-live. As a Credentialed Trainer I also assisted the

Principal Trainers in testing, creating, and maintaining training

materials.

Responsibilities include:

. Achieve Credentialed Trainer status, demonstrating comprehensive

knowledge of the application and gaining a detailed understanding of

NYU workflows and system configuration.

. Delivered in class instruction on Optime application of Epic EMR

system and competency testing to a diverse audience of end users.

. Recorded questions and feedback as a needed to facilitate future class

discussion and/ or update system.

. Provided one-on-one and small group teaching support to end users

during "Go Live"

. Assist the Principal Trainer in the maintenance of high quality

training materials including the curriculum, user guides, lesson

plans, and presentations.

. Assist the Principal Trainer with training environment maintenance.

. Train super users, managers and end users in specific Epic

applications, demonstrating strong platform skills and the ability to

handle questions and meet training objectives effectively.

. Work closely with the Principal Trainer to stay current with system

changes, new workflows and site specific training needs.

. Take a key role in promotion of system initiatives.

. Supported the Command Center once the system went live

American Express Company, New York, NY 7/1995 -12/2011

Analyst - Learning Services - Human Resources, Global Learning Capability

4/2010 - 12/ 2011

Responsible for streamlining deployment opportunities for the global

leadership development program, which entailed reducing cancellation rates,

sending global communications on development opportunities to employees,

and managing the end-to-end process for the new re launch of the Skill Soft

Library.

. Partnered with Relationship Leaders and training partners to determine

the number of classes needed in the region. This included notifying

RL's when a new employee is hired and promoted.

. Measured and communicated usage of the Learning Management System and

provided data analysis on the Leadership Insights web page.

. Managed the course reduction of the new Skill Soft library.

. Collected, analyzed and reported overall metrics on Leadership

Development courses.

Analyst - Human Resources, Global HR Strategy and Solutions 3/2007

- 4/2010

Partnered with the Executive Talent team to drive the Talent Management

Strategy Process, which included managing the back-end recruitment process

for new hires; and providing analytical support to the talent assessment

team.

. Recorded and maintained band 45 data within the talent related systems

and responsible for reporting accurate data on this population for the

Senior Management team.

. Analyzed and interpreted data for department use and for presentations

to HR partners.

. Managed reporting requests which varied from ongoing data maintenance,

ad hoc requests, and data analysis for Board of Directors & Leadership

Teams.

. Supported the Executive Recruitment team by providing recruitment

activity data, which included internal candidate slating, diversity &

compliance reporting, Quality of Hire & Service processes and all

other ongoing recruitment needs.

. Researched and collected data from multiple sources on retaining

talent.

. Prepared variances and headcount reports and handled the charge-backs

process.

Staffing Coordinator- Human Resources Executive Talent 1/2004 -

3/2007

Partnered with the Executive Recruitment Team to manage the recruitment

process for Senior Executives. Responsibilities included creating and

posting job descriptions for executive positions, managing the interviewing

process, and coordinating travel arrangements.

. Managed Executive Search Firm process which included conducting

training sessions for search firms on Brass ring, managed budget

($750K+) and worked with the legal department on creating search firm

contracts.

. Created and maintained recruitment tracking database which tracked

search firm invoices, new hire offer letters and sign on bonuses and

search firm contracts.

. Responsible for all aspects of the On-Boarding process for Executive

New Hires. Produced Monthly/ad hoc headcount for new hires and open

jobs, resulting in $300K saves for the company.

. Created, tracked and processed sign-on bonuses for Senior Executives.

Executive Associate, HR Executive Development- Global Talent 9/2002 -

1/2004

Managed the administrative responsibilities for the Executive Orientation &

Development department. Managed complex calendars and travel arrangements.

Trained and supervised co-op students. Gathered, entered and reported

data regarding the top 600 executives in the company. Effectively

prioritized and implemented decisions to achieve immediate/long term goals

and meet deadlines. Assisted in multiple areas of Global Talent- Executive

Recruitment, Employee Engagement and Campus Recruiting. Served as a

contributor to the Culture Implementation Team.

. Managed the end-to-end process for the Annual "Take Your Kids to Work"

day event.

. Partnered with the Executive Coaching team to execute all aspects of

the New Senior Leaders and the Annual CEO Summit meetings.

EDUCATION & CERTIFICATIONS

Masters Degree in Psychology, University of Phoenix, September 2010

BS Degree in Business Management, St. John's University, Queens, NY,

January 2001

Epic Credential- OPTIME, New York University- Langone Medical Center, NY,

August 2012

Member of Arista Honor Society

Business Communication Focus Certificate, Cornell University, New York, NY

2004

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