IT Specialist

Keith Gerald

**** ******** **** *******, ** *****

Mobile: 580-***-****, Mobile: 405-***-****

Email: *****.********@*****.***

Knowledge & Skills:

Microsoft Office 2003, Office 2007, Office 2010, Windows 2000/XP Professional, Windows Vista, Windows

7, Windows Server 2003, Windows Server 2008/R2, Microsoft Office Sharepoint Server 2007, VMware

Workstation, Symantec Mail Security, Symantec Endpoint Protection Small Business. WinVNC,

TeamViewer, Desktop Authority, Script Logic, IBM Lotus Notes, AS400, Active Directory, Remedy Ticket,

Helpdesk Authority

Microsoft Exchange 2003/2007, Microsoft SQL Server 2005, Microsoft Windows Server 2008, VMWare ESXi

Server, Microsoft Hyper-V, WatchGuard Firebox Firewall/Router/VPN, Symantec Backup Exec, Citrix Xen

Desktop, WinVNC, Cyber Forms, ShoreWare, UNIX, Microsoft Virtualization,SCCM,SCOM

Education

Bachelors of Science (In Progress) 05/ 2008 – Current

University of Oklahoma, Norman, OK

Current G.P.A. 3.17

Majored in Computer Engineering

Certificate of Completion

07/2005 – 01/2006

Community College of the Air Force, Maxwell Air Force Base, AL

G.P.A 3.86

Graduated top of Class

Extensive preparation for A+ Certification Exam

Majored in Information Management

Achievement

Airman of the Quarter

NCO of the Quarter

Certifications

Cisco Air Magnet Professional

Panduit Certified Fiber Professional

Experience

Devon Energy/ TekSystems

Oklahoma City, OK 10/2012-Current

IT End-User Support/ Field Support

Provided End-User support to Devon’s Field Offices

Setup computer and laptops for new hires

Responsible for Windows 7 roll out for Field Offices

Provided maintenance for Field Equipment including/but not limited to:

Computers, Laptops, Field Severs, Field Printers(Local and Network), Cisco

IP Phones, Mobile Phones

Deployed/Upgraded software using SCCM, Altiris, Remote, and physical

installs.

R&R Solutions/ JCPenneys

Gravette, AR 01/2011-9/2012

Network Cutover Technician/ RF Surveyor Technician

Surveyed Wireless Access Point Coverage and Future Placements from predictive Surveys

Configured Cisco Network Switches, Routers, VoIP Routers, ASA Firewalls, and Access Points

Installed Network Switches, Routers, VoIP Routers, ASA Firewalls, and Access Points

Troubleshoot Network problems after Cutover if needed

Express Personnel

Oklahoma City, OK 09/2011-04/2012

System Administrator

Setup Users in Active Directory

Provided Daily Maintenance on Servers and workstations

Set and enforced Group Policies

Upgraded Servers and Workstations to new Software and Windows 7

Kirby Smith Machinery Inc.

Oklahoma City, OK 06/2011 – 09/2011

IT Technician

Provided Desktop and Laptop Support, both Hardware and Software

Troubleshoot hardware Failure and replaced as necessary

Created and maintained Users and Domains on Active Directory

Provided limited Printer, Fax, and Phone Issues

Maintained Phone Ext. Using Shoreware software

Maintained Data Servers and Data tapes on IBM Servers

Maintained Inventory Data

Farmers Insurance Group

Oklahoma City, OK 11/2010 – 04/2011

Helpdesk Analyst

Provided technical support to end-users over the phone

Remotely provided desktop support using PC Anywhere and Altiris

In charge of the Lotus Notes Domain Change and Cisco VPN rollout for over 3500 employees

worldwide

DELL

Oklahoma City, OK 04/2010 – 08/2010

Helpdesk Analyst

Provided technical support to end-users over the phone

Remotely provided desktop support using Win VNC and SMS

In charge of the Microsoft office 2007 rollout for over 3500 employees in the U.S.A. and Canada

Re-imaged systems as necessary.

United States Air Force Reserve 03/2010 – 07/2011

Tinker Air Force Base

United States Air Force

Tinker Air Force Base 07/2005 – 03/2010

Information Management Journeyman

Responsible for the up-keeping of the network

Install new hardware, software, printers, and computer systems as needed

Troubleshoot network user's problems with hardware and software

Perform inventory procedures

Hitachi Computer Products of America 01/2007 – 07/2007

Norman, OK

Technician I

Perform various tests on customer returned computer hardware such as RAID boards and DIMM cards

Troubleshoot failed boards, identify problems, and send to repair technician

Perform final visual inspection before preparing products for

shipment

Contact this candidate