Customer Service Technician

Raul de Rivas

**** ** ***** **, *** ***, Hialeah, Fl, 33015

786-***-**** - ***********@*******.***

OBJECTIVE

Obtain a position with a company where I can utilize my experience, skills and knowledge.

QUALIFICATIONS

• Excellent customer service, great communication skills, management of material, maintaining of files, data entry,

problem solving abilities, self motivated, highly organized, detail oriented and excellent team player.

• Proficiency in Excel, Word, PowerPoint with basic computer programming knowledge (C++ and Visual Basic).

Certified Computer technician. Fluent in English and Spanish.

EXPERIENCE

2012 – 2013 Nickey Gregory Company Miami FL

• Warehouse clerck (full time job)

• IT Tech, Self Employed (full time job)

2011 - 2012 MODERN MUSHROOMS FARM, Warehouse Miami, FL

• Warehouse clerk. (full time job)

• IT Tech, Self Employed (full time job)

2010 - 2011 IT Tech, Self Employed. (full time job) Miami, FL

• New Operating System installation and software maintenance.

• Software installation, setup and maintenance.

• Home and small office network installation, setup and maintenance.

• Remote Support using different softwares.

2008 - 2009 THE CHECK CASHING STORE, Teller Miami, FL

• Work with customers on a daily basis.

• Answering customer questions or referring their financial questions to the appropriate supervisory individual.

• Accept and process customer’s payment (FPL, Comcast, NetSpend, Department of Water & Sewer…).

• Maintain and balance cash drawer daily, vault attendant, loan processing, collection calls.

• Produced communication, answered public inquiries, monitored and maintained confidential records.

2008 - 2009 IT Tech, Self Employed. (Part time job) Miami, FL

2007- 2008 USA GREEN, Warehouse Clerk Miami, FL

• Received and sorted incoming shipment. Prepare outgoing shipment.

• Monthly product inventory.

• Orders verification with suppliers, and provide services to the customer

2005-2007 PRECISSION MAINTENANCE, Sub-Contractor Miami, FL

• Provided service to the customer, prepare daily construction logs for ongoing jobs

• Scheduling appointments, and estimates, maintain materials expenses record

• Installation of Doors, Windows – Interior/Exterior, framing, trimming, dry wall texture, carpentry, floor installation – wood &

ceramic tiles, basic electricity and plumbing work knowledge.

2005 - 2007 IT Tech, Self Employed. (Part time job) Miami, FL

1998-2000 Mall Patagonia, Custom computers Neuquen, Patagonia, Argentina

• Build custom computers for customers.

• Operating system and software installation and setup.

EDUCATION

MIAMI DADE COMMUNITY COLLEGE, Miami, FL

C++ Programming Language

Visual Basic Programming Language

MIAMI LAKES EDUCATIONAL CENTER, Miami, Fl

CompTIA A+ Certified Computer Technician. Have a broad base of knowledge and competency in core hardware and operating

systems technologies including installation, configuration, diagnosing, preventive maintenance and basic networking for home and small business.

CCNET: Cisco Certified Network Technician. Cisco Routers and Switches programming and set up.

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