Project Manager Six Sigma

MANJU GOEL

*** ********* *****, ******, ******** 60504

630-***-**** *************@*****.***

SUMMARY

A well-rounded process improvement facilitator with a Six Sigma Green Belt Certification and experience in

setting up lean processes from their grass root stage in various departments of a multi-site clinic.

5+ years experience in healthcare industry and Bachelor’s degree in Healthcare Management

Experience in implementing federal Meaningful Use initiative (Electronic Health Record incentive program)

Experience with EMR systems : Epic, Cerner LIS, McKesson HEC and HED

Well versed in medical terminology, medical ethics, phlebotomy and specimen processing lab operations

Strong team player with ability to multitask and deal with ambiguity in fast paced dynamic environment

Skillful in communicating at all levels in any organization and influencing decisions to achieve goals

PROFESSIONAL EXPERIENCE

Vanguard Health Systems, BERWYN, IL

(Sept – Dec 2012)

CPOE Workflow Analyst - (Computerized Physician Order Entry System)

Mapped inpatient workflows in Visio for Weiss Hospital, including ancillary services for Weiss Hospital

Developed Six Sigma Event Charter and SIPOC Diagram for dietary workflows

o Outlined complete dietary workflows for MacNeal, West Suburban, Weiss and West Lake to begin

standardization

o Conducted a gap analysis of current diets within all four Chicago market Vanguard hospitals

o Acquired dietary orders being used at partner hospital, Lutheran General, which uses McKesson

products and utilized them to enhance Vanguard’s processes

Supported Horizon Emergency Care (HEC) go live event at West Suburban Emergency Department

Dreyer Medical Clinic (@ Advocate Health Care), AURORA, IL

(2005 – 2012)

Process Improvement Facilitator – (Lean Processes) (2006 – 2012)

Implemented the Federal Government Initiative Meaningful Use, across all 8 sites of Dreyer Medical Clinic

consisting of 134 eligible physicians.

o Played a key role in bringing the facility to a compliant state in order to receive the incentivized

money (~6M USD) by meeting all of 15 core and 10 menu measures of Meaning Use guidelines

Created improved process flows for physicians at Dreyer that increased their Work Relative Value Units

(WRVU) by 37.7% (OPEX savings > 3M USD)

Restructured the Phone Administration Cell (call center) at Dreyer Oswego clinic resulting in an improvement

of 33.7% for triage calls answered in 30 seconds driving increased customer satisfaction

Restructured registration process at Dreyer Oswego Clinic resulting in

o Productivity (patients served/hour) improvement of 93% by the front desk staff

o Improvement of 85% in reducing the processing time by consolidating the check-in, co-pay collection

and patient registration at each station, improving resource usage and customer satisfaction metrics

Started a Lean Morning Market process that provided prioritization of departmental issues for management

Played crucial role in merging three courier departments and thus reduced the number of staff resources (from

12 to 4) used for the same job (Medical Records, Postal Departments and Parts Market Department)

Created a Value Stream Analysis for Dreyer Oswego clinic in its entirety, which was crucial in the

identification and planning of future projects

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Reduced the number of days out in the MRI appointment schedule, therefore improving it by 66% via a

Rapid Improvement Event

Group Leader – (Dreyer Medical Clinic Phlebotomy Lab) (2005-2006)

Managed staff of 7 in training, schedules and work assignments

Performed Butterfly, Capillaries Punctures, Venous Punctures techniques and processed specimens

Indian Prairie School District #204, NAPERVILLE, IL

(2001-2004)

Substitute Teacher – (Middle School Teacher)

Taught various subjects (Computers, Social Sciences, Science, Math and English)

Created subject material to meet students’ needs

Managed class and coordinated various school activities

Lucent Technologies, NAPERVILLE, IL

(Summer 2001)

Project Manager Intern – (Electronic Switching Systems)

Managed project schedules, conducted progress meetings, reported results to management

Coordinated design review meetings, assigned action items and monitored closure

Gathered data on Key Process Indicators (KPI) in development, analyzed and plotted trends

Assisted in developing sales and marketing literature and customer presentations

EDUCATION

Six Sigma Green Belt Certification (2011)

Accelper Consulting, Schaumberg, IL

Bachelor of Healthcare Management (2008)

DeVry University, Addison, IL

Certificates in EKG and Phlebotomy (2005)

College of DuPage (COD), Glen Allen, IL

Associates Degree in Applied Computer Science (2001)

Waubonsee College, Sugar Grove, IL

Professional Certificates

Microcomputer specialist for Business, Waubonsee College, IL (2000)

Microcomputer Applications, Waubonsee College, IL (1999)

OTHER RELEVANT INFORMATION

Healthcare Course Work:

Health Rights and Responsibilities, Health Services Information Systems, Project Management, Health services

Finance, HealthCare Policy, Managed Care and Health Insurance, Planning and Marketing for Health Services

Organization, Biomedical Terminology

Technology Exposure:

Intro to Computers, GUI Programming, Java programming, Visual basic programming

Productivity Tools Expertise:

Microsoft Office productivity tools (word, power point, excel, project), Visio & Crystal Reports

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