Customer Service Medical Assistant
Resume:
Monica Ybarra
Queen Creek, AZ 85142
SKILLS
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Bilingual-Spanish EMR
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Verifications
Orthopedic and Neurosurgeon Orthopad, Net Practice,
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Specialty Referrals and Authorizations Noteworthy, PCN
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Hospital Admissions Multi-line Phones, Data Entry
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Appointment Scheduling
Customer Service Coding
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Patient Triage
Microsoft Word, Excel, Medical Terminology
Outlook
EXPERIENCE
Active Orthopedic, Dr Cynthia Kooima 9/2006-11/2012
Medical Assistant Mesa, AZ
• Supported 2 provider orthopedic practice
• Patients pre and post operatively, 20 to 30 call backs daily
• Provided counsel to patients on medication and diagnosis management, triage trauma, surgery and medical emergencies.
• Scheduled surgeries and obtained authorizations
• Performed Minor in office procedures, suture removal, draw up injections, wound care, casting and bracing.
• Answered a multi-line phone system for patient triage, appointments and provided excellent patient service
Southwest Center for Neurological Surgeons 1/2000-9/2006
Front Office Lead Mesa, AZ
• Patient Check in and Out, collected demographic information and copayments
• Patient Scheduling, Insurance Verification, Authorization
• Answered phones
• Prepped charts and organized medical records
• Trained new hires employees and help implement new processes
EDUCATION
1999 Graduate at Pima Medical Institute
Medical Secretary and Medical Assistant Degree
Superior High School, General Education Certificate
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