Customer Service Management

OBJECTIVE:

I am seeking a challenging position with opportunities for increasing job

responsibilities and vocational growth where I can use my talents as a

highly motivated and organized individual with a superior customer service

record.

EXPERIENCE:

Republic Services

Operations Manager

Nov 2012 - Jan 2013

. Manage daily operations of the hauling company.

. Implements operating procedures and ensures "excellence driven"

standards are met.

. Manage department staff, including hiring, training, performance

management and safety issues/claims.

. Interacts with customers and local, state and federal government

employees to resolve customer service concerns, and ensure regulatory

compliance standards are met.

. Ensures maximum productivity and route management systems for

commercial, roll off and residential routes and establishes

productivity improvement goals where needed.

. Responsible for the adherence to operating standards, the development

of supervisory goals & objectives, and the management of labor hours

and disposal expenses.

. Implements and maintains an effective loss control and safety program.

. Approves expenses and manage P & L budget for Operations, Maintenance

and Sales department including approval of purchase orders and vendor

pricing. Approves the payroll of all employees under direct

supervision.

. Oversees and supports a good working relationship between management

and employees.

Operations Supervisor:

March 2005 - Nov 2012

Republic Services, Brenham, Texas

. Oversee commercial, industrial and residential lines of business for a

$7.1MM hauling company.

. Manage P&L for all lines of business.

. Develop work schedules to match staffing levels, labor hours and disposal

tons.

. Perform administrative and dispatch functions, including reviewing and

processing route sheets, time sheets, budget reviews, status reports and

payroll responsibilities.

. Ensure a safe work place by conducting monthly safety and OSHA compliance

safety meetings, in-cab evaluations, as well as investigations for

accident and injury claims. Had a frequency rate of zero in 2010 for both

AL & WC.

. Review and maintain DQ files, schedule DOT physicals, random drug testing

as well as other human resource duties.

. Interface with local municipal leaders.

. Bilingual in Spanish.

. CDL-B

Road Maintenance Supervisor / Dispatcher: June

1991 - March 2005

Travis County Department of Transportation & Natural Resources, Austin,

Texas

. Directed, organized, coordinated and supervised the daily activities of

work crews.

. Ensured that safety standards were maintained and that schedules and

projects were completed in a timely manner.

. Communicated with commissioner's office to discuss and solved issues

relating to constituents.

. Initiated and participated in performance appraisals, coaching, training

and counseling of employees, as well as disciplinary actions.

. Provided information to the public and media on routine and emergency

situations.

. Coordinated movement of heavy equipment to job sites throughout the

county and coordinated requests for utility line locations from service

providers.

Corrections Officer / Dispatch Supervisor: January 1985 -

December 1990

Hidalgo County Sheriff's Department, Edinburg, Texas

. Provided supervision and assigned housing for inmates.

. Supervised trustee inmates in and outside correctional facility.

. Used teletype system to send messages throughout the United States and to

check for criminal backgrounds or warrants of arrest.

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