Manager Engineer

AHMAD ALI KHAN

Flat *, Block *-J, Tariq Market, Street 14, F-10/2 ~ Islamabad, Pakistan 44000

+923********* ********.****@****.***

IT Engineer and Manager with strong, progressive, professional experience managing the implementation and support of dynamic and complex technical solutions. Develops and administers technology used to provide improved business processes, customer service, and quality assurance initiatives. Designs business systems to align with corporate and stakeholder needs and improve business performance. Professional strengths include excellent technical expertise on Cisco internetwork platforms, including routing, switching, and QoS engineering. Specialties also include WAN/LAN network analysis, configuration, implementation, and support. Notable professional achievements as an IT Engineer and Manager include:

• Implementing designed Networks and IT solutions of customized business applications to improve customers’ Human Resources and Business processes; communicated with customer to facilitate efficient completion of projects, which resulted in high levels of customer satisfactions and increased business revenues 25% above financial targets.

• Researched, recommended, installed and optimized Sales and Purchasing software that produced a 30% increase in business efficiencies; developed technological solutions based on operational needs and customer requirements.

CERTIFICATIONS & TRAININGS

IT Infrastructure Library Foundation v3 (ITIL)

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associate (CCNA)

CCIE Training & Coursework

MCITP Training & Coursework

EDUCATION

Pending Master of Science, Information Technology, 2014 - VIRTUAL UNIVERSITY, Islamabad

Certified Professional Manager in IT (CPM-Diploma), 2012 - PIMMS, Islamabad

Bachelor of Arts, Economics, 2012 - UNIVERSITY OF GUJRAT, Pakistan

PROFESSIONAL EXPERIENCE

ALLIANT INFORMATION SYSTEMS, LLC, Islamabad, Pakistan 2008 - Present

IT/Network Consulting Engineer

• Led the development of new technologies for business clients; analyzed existing architectures and made recommendations for improved technologies designed to improve business operations.

• Planned projects and guided all project participants and stakeholders throughout business technology initiatives managed all phases of the project lifecycle.

• Collaborated with customers to assess business needs and communicated requirements to internal business groups responsible for software development, testing, and other technical deliverables; ensured that all development efforts aligned with customer expectations.

• Provided ongoing software, hardware, and network support on all implemented systems; managed all help desk and technical support resources responsible for meeting service-level agreements (SLAs).

• Interacted with third-party hardware and software vendors; negotiated new purchases, maintenance contracts, and upgrades.

THE RAF CHEMIST, Islamabad, Pakistan 2003 -Present

Administrative Manager (2008 - Present)

• Manage all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets.

• Administer daily data processing operations, including data entry of sales and purchase information to database servers.

• Lead new IT projects to improve business performance, including a migration of all data in inventory and logs to a Windows Server 2008 from a legacy NT 4.0 system.

TECHNICAL SKILLS

ROUTING: Cisco Routers: Static Routing, RIPv1, RIPv2, RIPnG, IGRP, EIGRP, OSPF, IS-IS, BGPv4, ODR, GRE, MPLS, IPv6, Traffic Engineering, Policy Based Routing PBR, Route Filtering, Redistribution, Summarization

SWITCHING & BRIDGING: Cisco Catalyst CatOS and IOS based Switches, VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels IRB & MLS

LAN/WAN TECHNOLOGIES: Media: Ethernet, FastEthernet, GigabitEthernet, FDDI Network Analyzers: Ethereal / Wireshark, Leased lines 64k - 155Mb (PPP / HDLC), Channelized lines (E1 / T1 / E3 / T3), Fibre Optic Circuits up to OC-48 speed, Frame Relay, ISDN, xDSL, Load Balancing

NETWORK SERVICES & PROTOCOLS: IOS and CatOS Features, HSRP, VRRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, HTTP, TFTP and FTP Management, IPv6, RAS Solutions, Cisco CNR (DNS & DHCP server), VLAN, VTP, STP,

NETWORK SERVICES: QoS (Quality of Service), WRED, Queuing features, FRTP, CAR, RTP, MLS QoS, LLQ, Policy Based Routing, CBWFQ, Multicast Implementations (Videostream over Multicast), Auto RP, Bootstrap RP, Anycast RP, IGMP, CGMP, Multicast Security

NETWORK MONITORING & MANAGEMENT SYSTEMS: Cisco NAM, Cisco Works Suite, Cisco SDM, Network Health, Open NMS

NETWORK SECURITY: PIX/ASA Firewalls (Cisco), IOS-Based Security

TECHNICAL SUPPORT TICKETING SYSTEMS: Clarify, Infovista, OS Ticket, Zendesk

SERVER OPERATING SYSTEMS: Windows Server 2008/2003/NT, Linux Servers

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