Quality Control Manager
Resume:
Yvonne Menard
Houston, Tx
*******@*******.***
EDUCATION
Phyllis Wheatley High School, Houston, Texas
Vocational Office Education, June, 1979
Coursework in Business Administration, Communications and Accounting
PROFESSIONAL EXPERIENCE
Office Service Supervisor, Houston Police Department, Records Division
January 2004 – February 29, 2012
• I delegated, assigned and ensured work accuracy of subordinates
• I prepared weekly schedules
• I maintained quality control on official crime statistics reported to the FBI, monthly and yearly
• Overseeing the Uniform Crime Reporting performed by other Office Service Supervisors
Senior Data Entry Operator,
Houston Police Department, Records Division
October 1982 – December 2003
• I staff reviewed reports for the Uniform Crime Reporting (UCR)
• I entered and retrieved police data via the On-Line Offense System
• I assisted police officers with downloading their reports onto the On-Line Offense System
• I assisted other divisions regarding police reports
Data Entry Operator,
Houston Police Department, Records Division
May 1981 – October 1982
• I answered telephone calls and took dictation from police officers
• I assisted citizens with adding information to their police reports
• I processed towed vehicle information from storage lots
• I assisted citizens with locating their towed or stolen vehicles
• I provided citizens with a copy accident and offense reports
SKILLS
• 70 WPM typing speed
• Excellent communication skills
• Flexible
• Accurate and detailed
• Advanced clerical knowledge
• Works well under pressure
• Pleasant demeanor
• Report Analysis
• Professional Phone etiquette
ACCOMPLISHMENTS
• Awarded five supervisor commendations (1989, 2001, 2009, 2010 & 2011)
• Awarded one nominee commendations (2008)
• Received two Chief of Police Unit citations (1998 & 2001)
References
• Carrie Oliver, Office Service Manager: Houston Police Department. 713-***-****)
• Sheila Wainwright, Office Service Manager: Houston Police Department. 713-***-****)
• Rafeal Martinez, Quality Control Analyst: Department of Public Safety, Austin, Tx 512-***-****)
Contact this candidate