Customer Service Manager

HEDRICK SANABRIA ***** SW ***rd Avenue, Cutler Bay, FL 33189

**************@*********.*** • Cellular 305-***-**** • Home 305-***-****

DNS Florida City Senior Inventory Specialist

Qualification Highlights

• Created inventory spreadsheets still in use by Dish Network in my LSC

• Maintained a 96% or above accuracy in inventory control and shipments

• Consistently scored higher in computer transaction accuracy above all other LSC’s in my region

• Assisted customers in trouble shooting and monitored grid to exceed customer expectations and

maintain best in class customer service

Property Supervisor/Warehouse Manager

Qualification Highlights

• First to fully incorporate the food inventory into the computerized SBT system reducing waste,

overstock and eliminating theft.

• Was a key figure in the transfer of Government Furnished Property from one contractor to another on

4 take-overs.

• Managed two staff and up to 4 students for over 5 years.

• Trained a Property Supervisor that was later recognized for his performance in addition to regularly

providing support to other Supervisors at other centers increasing their efficiency.

• Was specially selected by Corporate to attend a D.O.L. national meeting for contractors and industry

executives.

Professional Experience

Inventory Control/Loss Prevention

• Maintained a 2.5 million dollar computerized inventory that accurately matched the physical inventory

and implemented processes that eliminated waste, abuse or loss.

• Tracked all expendable and non-expendable inventories through the use of hand-receipts and bar

coding system.

• Ensured accuracy of shipments and deliveries against invoices and purchase orders.

• Monitored ordering of equipment and supplies to avoid overstock or shortfalls.

Computer Skills

• Skilled in Oracle, Word, Excel, PowerPoint, Adobe, Paint, Internet Explorer, EPMS, SBT and other

inventory related software

• Can easily learn any new system software and implement it effectively

• Created the template for the S.O.P.'s adopted for all staff use and other official documents.

Supervisory Skill

• Worked with at-risk youth ages 16-24 and fomented productive results.

• Used time management skills to ensure high productivity of staff and maintain customer satisfaction.

Employment History

Dish Network 2008-2012

Senior Inventory Specialist

The Green Lizard Inc. 2007-2008

President-Virtual Customer Service

Homestead Job Corps Center 1999-2007

Property Supervisor

Skills

• Type - 40 wpm

• Filing & Records Management

• Inventory/Shipping & Receiving

• Public Speaking/Staff Training

• Fully Bilingual English/Spanish

• Forklift-Skylift-Big Joe Operator

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